Overview
We are looking for a motivated Customer Service Administrator to join our busy team on a 12-18 month maternity cover. You will play a vital role in ensuring excellent service delivery by managing customer orders, resolving delivery queries, and providing essential administrative support.
Location: Park Farm, Wellingborough
Hours: Monday to Friday, 9:00am - 5:30pm (1-hour break: 30 mins paid, 30 mins unpaid)
Pay: £12.75 per hour
Your Role Will Involve
* Processing customer orders and preparing delivery paperwork
* Responding to customer enquiries by phone and email
* Resolving delivery and collection issues quickly and professionally
* Updating customer records and tracking documents accurately
* Sharing reports and updates with customers within agreed timeframes
* Liaising with departments such as Transport and IT to resolve issues
* Supporting other team members to ensure consistent service across contracts
What We\'re Looking For
* 2+ years administrative experience, ideally in a logistics or transport environment
* Confident using Microsoft Office (Outlook, Excel, Word); TMS/logistics software a plus
* Strong communication and customer service skills
* Excellent attention to detail and ability to meet deadlines
* Proactive, well-organised, and able to work under pressure
* A team player who can also work independently
Please apply with your CV. Please note that only candidates with demonstrable relevant experience will be considered
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