Band 3 Operational Discharge and Flow Support HCSW – Hampshire Hospitals NHS Foundation Trust. This role is based at the Winchester and Basingstoke sites.
We have formed a new Operational Discharge and Flow Support Team. The team works with the Site and Duty teams, in‑patient and clinical areas, and Integrated Discharge Teams to support earlier discharges from wards and earlier movement from Emergency Departments and assessment areas. The team works dynamically with multiple stakeholders to provide targeted support to alleviate blockages and barriers to flow.
Discharge Preparation and Coordination
* Proactive planning for same‑day and next‑day discharges, working collaboratively under the guidance of the Band 7 and Band 5 RN and the Duty Manager, and with the Integrated Discharge Team (IDT), Patient Flow Facilitators (PFFs), ward teams, and the Operations Centre.
* Ensuring discharge lounges are operational from 07:30 hrs to facilitate early patient transfers and bed availability.
Data Accuracy and Digital Tools
* Maintaining accurate and timely updates on electronic whiteboards (eWhiteboards) to reflect real‑time patient status.
* Utilising Power BI dashboards to gather discharge intelligence, enabling informed decision‑making and targeted liaison with IDT, wards and key stakeholders.
Clinical Documentation and Medicines Readiness
* Ensuring TTOs and discharge summaries are prepared and verified the day prior to planned discharge, reducing delays and improving patient safety.
Transport Arrangements
* Confirming appropriate patient transport is pre‑arranged and meets individual needs.
* Encouraging and supporting patients to arrange their own transport where clinically appropriate, promoting independence and reducing Trust costs.
Patient Engagement and Experience
* Meeting and greeting patients identified for discharge lounge transfer, providing clear communication about the process and expected timelines.
* Coordinating packing, collection, and transfer of patients, property and medications to the discharge lounge on the morning of discharge.
* Supporting patients with breakfast as required and contacting relatives/carers to confirm collection details and discharge lounge location.
Operational Oversight and Escalation
* Monitoring progress of all discharge actions and escalating barriers promptly to the Band 7 lead, Band 5 or Duty Manager.
* Ensuring safe and timely transfer of patients from ED/admission areas to inpatient wards and discharge lounges, prioritising flow in collaboration with the Duty Manager.
Flexibility and Responsiveness
* Ability to redeploy rapidly to areas of greatest operational pressure.
* Anticipating demand and adapting to evolving site requirements, maintaining a proactive “what’s next?” approach to patient flow.
Communication and Stakeholder Engagement
* Maintaining regular communication with the Duty Manager and Site Coordinator to ensure alignment with operational priorities.
* Developing strong relationships with key stakeholders across clinical and non‑clinical teams, fostering open and supportive communication channels.
Accommodation may be offered for successful candidates. For details, contact Southern Housing on 02080 360017.
This advert closes on Monday 4 May 2026.
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