One Stop Team Leader
Salary £27,540.00 Location Glasgow (GHO) Shift Pattern Days Hours per day
This is a Permanent, vacancy that will close in a month at 23:59 BST.
The Vacancy
Job Purpose:
To role of the One stop Shop Supervisor is to effectively supervise One Stop Shop colleagues ensuring the provision of an efficient Facilities Management service to Engineers & Customer sites on a consistent basis while managing the demands of the OSS. Managing aspects of people management for OSS colleagues and ensure a consistent approach.
Key Accountabilities:
•To represent the company in a professional and competent manner at all time and develop strong working relationships within the City Group and with outside contractors etc.
•To arrive at the appropriate time before the start of shift to plan and prepare and lead by example, maintaining a professional appearance and ensuring that all OSS colleagues arrive on time before the start of their shift.
•To liaise with the company’s Directors assisting with the on-going strategy of the business.
•To effectively manage self and all OSS colleagues in order to prioritise workloads ensuring departmental goals and objectives are met on an individual and team level.
•To conduct regular Team Leader meetings and address any issues that may arise.
•To manage absence within the OSS and conduct return to work interviews.
•To resolve any conflict within the OSS team quickly and effectively according to Company guidelines ensuring minimal disruption to the quality of service.
•To manage Colleague issues within the OSS and, where appropriate, apply the early stages of the Disciplinary Process.
•To attend training courses as and where necessary and to ensure personal and team job skills keep pace with technical and business developments.
• To work with the OSS Team Leaders to ensure that laid-down standards of quality are maintained at all time.
• To action any corrective actions highlighted in performance reviews and 1-1’s.
Knowledge, Skills and Abilities:
• High degree of flexibility with regards to working hours.
• Strong people management skills.
• Working knowledge of the OSS.
• Familiarity with the Customer contracts.
• Effective communication skills both written and verbal.
• Ability to extract, collate and present performance data relevant to the business.
• Confident liaising at area and divisional level.
• Experience in developing strong working relationships with colleagues.
• Familiarity with assessment and disciplinary procedures desirable.
• Previous experience of delivering presentations to management desirable.
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
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