The role
will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.
What you’ll be doing:
1. Supporting and managing core IT infrastructure, including networks, servers, storage and operating systems.
2. Managing incidents, problems, requests and changes in a structured, ITIL‑aligned environment.
3. Investigating and resolving technical issues and contributing to root‑cause analysis.
4. Monitoring live services to ensure consistent performance against agreed service levels.
5. Contributing to infrastructure improvements, project activity, testing and release support.
6. Producing and maintaining clear technical documentation to support day‑to‑day operations.
What you’ll bring:
7. Experience in infrastructure support, system administration or a similar technical operations role.
8. Strong troubleshooting and analytical skills with the ability to resolve complex issues.
9. Awareness of ITIL‑based service management processes.
10. Experience supporting technology in structured, process‑driven environments.
11. Ability to work independently and collaboratively as part of a wider technical team.
12. Eligibility for SC and DV, and willingness to work onsite in a secure environment.
It would be great if you had:
13. Experience supporting applications or infrastructure using DevOps or scripted models.
14. Exposure to 24/7 operational support environments.
15. Strong experience in Infrastructure Management
16. Experience across one or more:
17. Networks (WAN/LAN)
18. Servers & Storage
19. Experience contributing to testing, system checks or release processes.
20. Familiarity with producing support documentation and operational guidance.
21. An interest in developing towards DV clearance.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full‑time, Permanent.
Location: Portsmouth Hampshire area full time onsite part of a 24/7 shift-based support team.
Security Clearance Level: Eligible for SC and DV.
Internal Recruiter: Soraya.
Salary: £45,000 – £65,000.
Benefits:25 days annual leave with the option to buy additional days, life assurance, pension.
Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.