Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract.
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This role will be 80% client focused and it’s for one of their most critical products, will be seeking someone with a strong level of client facing experience.
Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes.
Work with internal teams to ensure end to end service delivery is being provided to all clients.
Build relationships with internal and external stakeholders.
Serve as an escalation point for client issues.
Work with Incident response teams to ensure service resolution.
Liaise and communicate with clients during major incidents.
Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service management processes are covered and documented.
Help to promote the Service Management function across functions.
Be a trusted partner for both internal and external stakeholders.and will support Service Management and Delivery Leadership with: Program planning and execution through eengagement in defined quarterly planning aligned with functional team leads.
Definition and execution of future support strategy, Business Continuity Plans (BCP), and regulatory compliance Experience: Experience implementing service improvement plans Proven experience working in a service management capacity for a market facing SaaS provider.
ITIL V3 or V4 qualification, and professional Understanding of ITIL framework Proficiency in using service management software and tools (e.g., ServiceNow, BMS, etc.) Data driven, with the ability to create improvement programs from gathered data and measure and iterate for success.
A bachelor’s degree in business administration, Management, Information Technology, or a related field is valuable.
Insurance/ Financial sector experience