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Candidate Services Apprentice
Apply From: 18/04/2025
Learning Provider
Delivered by LDN APPRENTICESHIPS LTD
Employer
KAPLAN FINANCIAL LIMITED
Vacancy Description
* Provide support to inbound queries from existing and prospective candidates via email and social media, maintaining and improving candidate satisfaction.
* Book candidates on Kaplan’s exams where required, reporting queries adhering to strict SLAs and escalating to 2nd line where necessary.
* Manage candidate complaints accordingly and in a timely manner, escalating where needed and following Kaplan complaint procedure.
* Complete administrative duties: raising invoices, processing bookings, and arranging refunds where required.
* Provide additional support to candidates at key times such as live exams, booking windows, etc.
Key Details
Vacancy Title
Candidate Services Apprentice
Employer Description
Kaplan Financial is a British company providing training in accountancy and financial services. It was founded in 1958. Kaplan Financial is part of Kaplan, Inc., a subsidiary of Graham Holdings Company. Kaplan Financial has more than 48,000 students a year, both in the UK and overseas. It offers courses in 28 training centres throughout the UK as well as home study and online learning.
Vacancy Location
40-44 Holloway Road, Highbury East London N7 8JL
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000316131
Key Dates
Apply From
18/04/2025
Closing Date For Applications
2025-05-07 23:59:59
Interview Begin From
Possible Start Date
2025-05-30 00:00:00
Training
Training to be Provided
To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
* Formal training, including online learning and internal learning events.
* 1-2-1s with your coach and line manager.
* Observing and shadowing colleagues.
* Writing up learning reflections for your portfolio.
Learning Provider
LDN APPRENTICESHIPS LTD
Skills Required
Communication skills, Attention to detail, Organisation skills, Administrative skills, Team working, Initiative.
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