What you’ll do
Role Purpose:
1. The Product Optimization and Inlife Customer Support Engineer will lead the support of all customer engagements. The Product Optimization and Inlife Customer Support Engineer will be the entry point for any customer related engagement where support is required by operations or account/service management teams in relation to the launched products. The Product Optimization and Inlife Customer Support Engineer will work across all development streams facilitating product performance improvements and operational enhancements are incorporated into the product evolving towards the delivery of world class enterprise product solution aligned with the vision of Vodafone’s connectivity Portfolio and long term technology strategy.
Key Accountabilities and Decision Ownership
2. Review product/operational and vendor performance.
3. Identify areas of product optimization and feed into development teams for delivery.
4. Review technical documents from suppliers that underpin the solution and support delivery and operational teams to align activities to product solution.
5. Ensure Vodafone Customers benefit from the latest technological advances to get the best possible customer experience and identifying opportunities for innovation of the product portfolio.
6. Support overall product strategy for Connectivity services as part of system architecture & integration.
Who you are
Core Competencies, Knowledge and Experience:
7. Experience in working in virtual and multinational teams, with proven record of delivering goals in matrix organizations.
8. Ability to manage multiple & changing priorities and follow-up until delivered.
9. Strong communication and presentation skills with proven ability to influence stakeholders at all levels of the organization.
10. Relevant higher education in a related field (computer science / networking field with elements of modern SW programming)
11. Must have core expertise in a good number of topics on network infrastructures enabling Systems and Tools applicable to the SDN and NFV market, especially but not limited to VMware, Cisco Viptela and Cisco Meraki