Join to apply for the Complaints Officer role at East Sussex County Council
1 day ago Be among the first 25 applicants
Join to apply for the Complaints Officer role at East Sussex County Council
Job Description
Are you a calm problem solver who can manage a busy case load with competing priorities? If you're passionate about getting the best outcome for your customer, then we would love to hear from you.
Job Description
Are you a calm problem solver who can manage a busy case load with competing priorities? If you're passionate about getting the best outcome for your customer, then we would love to hear from you.
We are recruiting to the role of Complaints Officer in our Customer Relations Team within Children's Services. We manage complaints for Children’s Services and Adoption South East. This important role enables us to deliver our statutory and local complaints processes. We ensure complaints and feedback are properly recorded, investigated and responded to.
You will manage a complaint from start to finish. This involves reviewing relevant records and speaking to staff. Our focus is on resolution at any stage of the process. You will manage complaints which have been escalated. You will also be responsible for coordinating responses to elected members.
Our comprehensive complaints policies and procedures will help you to provide fair, transparent and helpful information to customers. Having writing skills is essential. An important part of the complaints processes is identifying learning from complaints when we have got something wrong. You will also look at what we can do to put things right.
This role would suit an applicant who has previous complaints and or experience working for a public or regulated body.
We Are Looking For Candidates Who
* Have writing skills
* Can communicate with the public and colleagues, including senior managers
* Can be sensitive and robust in their approach
* Have a creative approach to resolving complaints, working within our policies and processes
* Are committed to learning from complaints
This is a challenging and rewarding role that will allow you to have a real impact on our service users' customer experience.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a supporting statement. We will be using your supporting statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests. We look forward to hearing from you.
Please download the Job Description and Person Specification for more information.
Interviews will take place in person at County Hall, Lewes. A review of a case study will form part of the selection process.
We are a friendly and supportive team with high standards. We have recently been awarded the Children’s Services Outstanding Achievement Award 2025 in recognition of our exceptional contribution to Children’s Services.
We work to a hybrid working pattern. We work at County Hall every Tuesday and every other Thursday.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For an informal discussion about this opportunity contact Zoe Short, Senior Complaints Officer at Zoe.Short@eastsussex.gov.uk to request a MS teams call or phone call.
About Us
Additional Information
Your starting salary will be pro rata if the above position is part-time or term-time only.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
Government Administration
Referrals increase your chances of interviewing at East Sussex County Council by 2x
Get notified about new Officer jobs in Lewes, England, United Kingdom.
Brighton, England, United Kingdom 5 days ago
Cross In Hand, England, United Kingdom 1 week ago
Pulborough, England, United Kingdom 1 month ago
Lewes, England, United Kingdom 1 year ago
Lewes, England, United Kingdom 1 month ago
Newhaven, England, United Kingdom 6 months ago
Little London, England, United Kingdom 2 weeks ago
Newhaven, England, United Kingdom 6 months ago
Worthing, England, United Kingdom 1 day ago
Brighton, England, United Kingdom 5 days ago
Receptionist, Brighton - Kent, Surrey & Sussex (Ref: 8938)
Brighton, England, United Kingdom 1 week ago
East Sussex, England, United Kingdom 3 weeks ago
Worthing, England, United Kingdom 2 months ago
Newhaven, England, United Kingdom 3 weeks ago
Newhaven, England, United Kingdom 2 months ago
Seaford/Lewes: Care Assistant – Evenings
Newhaven, England, United Kingdom 2 months ago
Burgess Hill, England, United Kingdom $60.00-$65.00 3 days ago
Violence Against Women and Girls Project Officer
Little London, England, United Kingdom 1 week ago
Worthing, England, United Kingdom 6 months ago
Lewes, England, United Kingdom 1 week ago
Newhaven, England, United Kingdom 2 months ago
Lewes, England, United Kingdom 1 month ago
Crawley, England, United Kingdom 6 days ago
Lewes, England, United Kingdom 3 months ago
Brighton, England, United Kingdom 1 day ago
Lewes, England, United Kingdom 1 week ago
Little London, England, United Kingdom 6 days ago
Project and Programme Governance Officer
Little London, England, United Kingdom 3 weeks ago
Brighton, England, United Kingdom 5 days ago
Lewes, England, United Kingdom 2 weeks ago
Brighton, England, United Kingdom 1 week ago
Lewes, England, United Kingdom 4 days ago
Lewes, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr