London Office - Senior Retail Operations Lead FTC
London, UK
Job Description
Posted Saturday 31 January 2026 at 01:00 | Expires Saturday 7 March 2026 at 00:59
We’re the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
In this exciting new role as our Senior Retail Operations Lead FTC, you will review and improve retail processes and ways of working by running customer and in‑store friendly trials that are clearly measured. Any successful trials will be rolled out to support a clear, simple, and easy ways of working.
While maintaining a clear focus on the payroll model ensuring high integrity and introducing process and method improvement from trials asappropriate. Develop improved understanding across retail on productivity and the use of the wages budget.
Building close relationships with all supportcentrefunctions and retail field teams are important to gain real‑life intelligence on projects and potential future opportunities and risks to retail.
Accountabilities & Responsibilities
* Working closely with the Senior Retail Trade Lead to ensure that all Trade Activity is well planned, and resource reviewed in line with execution
* Ensure all projects and trials are scheduled within the retail activity plan to deliver an easily executable benefit right first time
* Maintain close relationships with retail finance to ensure that all trials and projects are objectively measured, and clear impact/capability assessment is conducted prior to being proposed to be placed on the RAP
* Manage all non‑trade related activity and relationships with non‑trade functions within the business (IT excluded)
* Develop the lean and easy ethos throughout the retail team to assist with the further discovery of potential improvements. Deliver support and challenge in the use of the payroll model and wage control within retail
* Create a close relationship with all departments to ensure the impact on change activity is considered within store payroll
Technical Knowledge & Experience
* Strong retail experience and detailed awareness of store and regional processes within New Look
* Proven communication and influencing skills
* High emotional intelligence, able to challenge and accept challenge professionally
* Experienced multi‑site retail management at a senior level
* Customer focussed (both internal & external) commercial attitude
* High focus on business profitability
* Strong and demonstrable leadership skills
* Solutions focussed and innovative
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess
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