Job Summary
An exciting opportunity has arisen for an IT Field Engineer in South West England / Wales to provide IT Support to our sites in the South West England and South Wales area.
Reporting to the Head of IT Operations your main focus will be to deliver ICT operations and service establish good and effective working relationships with users and stakeholders at all levels ensuring business and technology teams are supported and focused on delivery excellent customer service.
In return we offer a competitive salary of up to 32000 depending on experience 25 days holiday plus bank holidays entry into our contributor pension scheme life assurancePerks at work and other discount schemes as well as an Employee Assistance also offer a range of study and support programmes to enable you to improve your skills and develop.
The main responsibilities of the Service Engineer are :
* Support and maintain hardware including local networks software and fault logs interfacing with Server Engineers in respect of the WAN and Server infrastructure.
* Work with the IT Service Desk acting as 1st 2ndor 3rdline support diagnose breakdowns / faults and take corrective and remedial action.
* Sustain ICT Services owning issues to resolution and ensuring a clear hand-off to another issue owner.
* Advise agree and implement the distribution use and best practice of software across available hardware to optimise end user efficiency.
* Guide and coach end users to optimise desktop and software.
* Check end users compliance with IT policies with particular reference to the security policy.
* Ensure full asset management incident logging and updates service request capture and other ITIL related activities for allocated sites.
* Ensure compliance of all statutory requirements relating to ICT including software licenses.
As the ideal candidate for the IT Service Engineer role youll already have experience in delivering IT support to a range of suppliers at all levels.
Youll have advanced knowledge of Windows operating systems Microsoft Office software& Google support. You will also :
* Be proficient with PC hardware repair and can troubleshoot / resolve software and operating system issues on both Windows and Apple products.
* Have excellent communication and customer service skills.
The successful candidate will be required to provide original documentation for detailed screening and vettingprocesses. These documents may include your passport drivers license utility bill (dated in the last 3 months)HMRC letter original bank statements an original payslip your birth certificate or a valid share code.
G4S Regional Management (UK& I) Limited is committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.
We welcome the unique contributions that you can bring in terms of age ethnicity race sex gender identity and expression nation of origin religion disability sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process please do not hesitate to contact us. If this opportunity is of interest then we want to hear from you. Please click the Apply Now button to submit your formal application.
Key Skills
Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX
Employment Type :
Full Time
Experience :
years
Vacancy :
1
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