Must have full availability. Our opening hours are 9:30am till 6:00pm and we are open 7 days a week.
We are looking for an experienced Team Leader with barista experience who is friendly and passionate about customer service to join our team on a flexible or full time basis to help lead the daily running of the soft play centre in the heart of the west end.
Key responsibilities:
* Engaging with customers and children with a fun friendly attitude
* Answering the phone, dealing with enquiries and taking messages
* Taking children party bookings over the phone and within the centre
* Making hot drinks and serving food
* till operation and taking food orders
* Stock rotation
* General store duties and cleaning
* Keeping an eye on staff to ensure they are performing and staying on task
* Boosting morale of the team to ensure the customers have an exceptional party experience each and everyday
* Reporting any issues back to management
* Key Holding responsibilities
Skills required:
* Leadership and decision making
* High level of customer service
* Work well under pressure in a fast paced environment
* Excellent communication and understanding of priorities
* Delegating jobs to the team and ensure that the team work efficiently within their time
* Keen eye to ensure the high standard of cleaning and hygiene carried throughout the centre
Experience required:
* Previous Leadership experience
* Previous Barista/coffee shop experience
Job Types: Part-time, Zero hours contract
Pay: £10.00-£12.71 per hour
Expected hours: 30 – 40 per week
Benefits:
* Discounted or free food
Work Location: In person