Derwent and Brook Medical Centres are two small friendly GP practices in the Kedleston Road and Chester Green area of Derby. We are looking torecruit a part-time receptionist/administrator to work within our friendlyteam. The role is challenging and rewarding with significant patient contactboth face to face and over the telephone.
Experiencein a medical workplace desirable
Experience of System One clinical systemis desirable
Applicants must have excellent telephoneskills and manners, be computer literate - proficient in using Microsoft wordand e-mail and have the ability to work under pressure.
The successful applicant will be responsiblefor making telephone appointments for patients, patient signposting, processing repeat prescriptions, data input of medical and non-medical information, photocopying, filing and anysundry duties as required in a GP surgery, whilst always maintaining patientconfidentiality.
Surgery opening hours are 8 a.m. - 6.30 p.m. Monday - Friday. Applicants must be prepared to offer some flexibility with working hours and support with staff annual leave and sickness cover.
Main duties of the job
Main Duties and Responsibilities:
The post holder will be expected to undertake a variety of roles and perform a number of functions. The following list of duties is intended to indicate the range rather than set limits:
* To meet and greet patients, in a friendly and courteous manner dealing with their enquiries and explaining surgery procedures
* Make secondary care appointments for patients, using electronic referral system.
* Action and record patient notes and alerts relating to QOF, diary entries and clinical request
* Operate call and recall system to ensure patients receive clinical reviews when appropriate
* Electronic processing of medical, letters, test results and other correspondence.
* Registration of new patients on the computer system.
* Assist in the closing and securing of the building at the end of the working day.
* Comply with all in house and/or statutory requirements, Health & Safety and information governance procedures
* Attend monthly practice meetings and complete regular online training courses.
* Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
* It is important that all members of staff are prepared to take on additional duties as and when required.
About us
The Medical Centres each have two GPs - one female and one male, two part-time practice nurses and six administrative staff.
We are committed to providing good quality care to our patients and endeavor to main traditional general practice values.
Job responsibilities
Main Duties and Responsibilities:
The post holder will be expected to undertake a variety of roles and perform a number of functions. The following list of duties is intended to indicate the range rather than set limits:
* To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner dealing with their enquiries and explaining surgery procedures
* To direct patients to the appropriate professional
* Make primary and secondary care appointments for patients, using electronic referral system.
* Action and record patient notes and alerts relating to QOF, diary entries and clinical request
* Operate call and recall system to ensure patients receive clinical reviews when appropriate
* Filing/scanning of medical notes, letters, test results and other correspondence
* Register new patients on the computer system
* Opening and distribution of post
* Tidy and air the waiting room and doctors' consultation rooms after sessions, if cleaner not attending. Prepare for the next session.
* Assist in the closing and securing of the building at the end of the working day
* Comply with all in house and/or statutory requirements, Health & Safety and information governance procedures
* Attend monthly practice meetings
* complete regular online training courses to develop expertise and further knowledge
* Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
* It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Experience of working in an office environment
* Experience of answering a considerable volume of telephone calls
* IT literate
* Experience of working as part of a team
* Experience of working in a GP practice
* Knowledge of System One clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.57 an hourTo be reviewed following training
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