About the Role
Rev & Regs are recruiting for a Service Coordinator role for a leading company in the facilities management industry.
They are seeking a highly organised and proactive Service Coordinator to support the smooth delivery of both planned maintenance and reactive/emergency call-outs.
This is a key role within the operations team, acting as the link between clients, engineers, and suppliers. The successful candidate will be responsible for job scheduling, record management, and ensuring that work is completed efficiently, professionally, and in line with compliance standards.
Key Responsibilities
* Coordinate and schedule engineers for planned maintenance and emergency call-outs.
* Prioritise and assign jobs based on urgency, location, and skillset.
* Maintain accurate records: job sheets, quotes, invoices, certifications, and warranties.
* Liaise with clients, engineers, and suppliers to ensure clear communication and timely updates.
* Manage procurement, stock control, and supplier orders to ensure jobs are completed smoothly.
* Track job progress and report key updates to management.
* Support compliance with health & safety and relevant fire/security industry regulations.
Experience & Skills
* Previous experience in a service coordinator, scheduler, maintenance planner, or similar role.
* Exposure to fire & security, facilities management, or building services is highly desirable.
* Excellent organisational and time management skills - able to manage multiple tasks at once.
* Strong communication skills, both written and verbal.
* Proactive, problem-solving mindset with the ability to work under pressure.
* IT proficient - confident using Microsoft Office (Outlook, Excel, Word) and scheduling software.
* Experience coordinating reactive maintenance or emergency call-outs.
* Background in customer service or client relationship management.
* Previous experience in a Fire & Security coordination role.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service and Administrative
* Industries: Facilities Services, Fire Protection, and Construction
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Location information: Cambridge, England, United Kingdom
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