Join to apply for the Assistant Manager – Client Services (Fixed Term) role at Blue Cross UK
This is a fixed term position hosted at the Southampton rehoming centre, supporting people and pets with outstanding client care and animal welfare outcomes.
Overview
Contract: Full time, fixed term until June 2026
Location: Southampton SO30 2HL
Interview date: w/c 22nd September 2025
This role is a 9‑month maternity cover position, working 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. Working day is from 8.30am to 5.00pm.
We’re looking for a passionate and driven Assistant Manager – Client Services to join our team and help lead our work supporting people and pets. If you have a talent for delivering outstanding customer care, strong people management skills, and a genuine love for animal welfare, this is your opportunity to make a meaningful impact.
More about the role
As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:
* Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support
* Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
* Use data and insights to shape services and continuously improve client experience
* Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
* Be hands-on with day‑to‑day operations including managing enquiries, prioritising admissions and promoting pets in our care
How to apply: Click the apply button below and complete the online application process before the closing date Tuesday 16th September 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
About you
You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. You have a sharp eye for detail and a drive for improvement, with the ability to assess what’s working and what’s not.
As a people manager, you’re confident in leading by example, setting expectations, and ensuring your team has the support they need to succeed. You’re calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life. Your resilience and empathy shine through in emotional situations, helping you build trust and create a compassionate, high‑performing team.
Essential qualifications, skills, and experience
* Understanding of animal welfare
* Significant experience of managing a team
* Experience in delivering high level client service
* Experience of working in a fast-paced environment
* High standard of verbal and written communication
* Current full driving licence
* Ability to demonstrate, understand and apply Blue Cross Values
Desirable qualifications, skills, and experience
* Performance management and improvement experience
* Understanding of safeguarding issues
* Experience of admission and adoption processes in a rescue environment
Benefits
* 38 days per year, increasing to 43 with service (including bank holidays). Pro-rata for part-time roles
* Pension scheme with enhanced employer contribution
* Life assurance
* Unlimited access to an employee assistance programme
* Wellbeing support programmes
* Free GP access via MetLife
* Claim for professional fees
* Charity worker discounts across retailers
To read more about the benefits Blue Cross offers, visit the "Why Work for Us" page on our website.
Seniority level
* Associate
Employment type
* Temporary
Job function
* Management
* Industries: Non-profit Organizations
We look forward to receiving your application.
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