Purpose: To oversee day to day operations of Shared Services and support the HR Shared Services Manager through driving improvements and optimising service quality.
Responsibilities
* Be the first point of contact for the Shared Services team queries, escalating complex queries as appropriate
* Prepare and submit monthly and annual reports and payroll files
* Support the HRSS Manager on continuous improvement processes
* Oversee the delivery of HR Shared Services Workpro cases
* Ensure processes are followed consistently by the HR Shared Services team
* Create and distribute all paperwork throughout the employee lifecycle
* Support the Shared Services Manager with the implementation and training of new processes and systems
* Liaise with Line Managers on hire progress for Work Level 3 employees, including equipment requests
* Maintain and update all HR Information Services for Work Level 3 employees
* Maintain and update employee e-files
* Liaise with internal stakeholders to arrange and coordinate inductions
* Coordinate probation review reminders and where necessary escalating
* Track employee processes and pass to payroll for processing (e.g. refer a friend, maternity)
* Maintain and update organisational charts
* Provide free diet &nutrition advice with access to thousands of healthy recipes
* Offer online wellbeing support – from mindfulness to lifestyle resources
* Provide financial wellbeing tools – including mortgage calculators, budgeting tools, and financial aid
Career Growth & Development
* Access to a personalised online learning platform (LMS)
* Formal and informal training opportunities tailored to your role
* Performance Development Plans and regular Career Conversations
* Company Mentoring Scheme to add depth and really support your career journey
* Recognition through Club Compleat rewards
Community & Culture
* 2 paid volunteering days per year to give back to causes that matter to you
* Charity initiatives and fundraising events
* Team socials to connect and celebrate together
* Employee networks & support groups – including Women @ Compleat
* New baby gift for new parents
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity, and Respect; we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity employer, we provide all the support you need to succeed. Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.
Qualifications
* Proven experience in a HR Shared Services environment
* Previous experience in a supervisory/team leader role (desirable)
* Experience of handling sensitive and confidential information within legislative requirements
* Experience of working in a fast paced, rapidly changing, commercial and challenging environment
* Experience using HR systems (UKG Ready, Workpro, ADP desired)
* Fully proficient at Excel, Word, PowerPoint, Outlook (Microsoft Office)
* Excellent written and verbal communication and interpersonal skills
* The ability to build strong relationships and work collaboratively
* Ability to manage, organise and co-ordinate a high volume of work, prioritise critical activities within tight timescales whilst maintaining high quality and excellent attention to detail and accuracy of working
* A commitment to upholding data privacy and HR compliance standards
We have a new opportunity to join The Compleat Food Group as an HR Shared Services Team Leader, covering maternity leave on a part-time basis! About The Compleat Food Group
At The Compleat Food Group, we're proud to be a food business built on purpose and passion. Formed in 2021, we're on a mission to create Food to Feel Good – great quality, tasty and affordable food that people love to eat. We're home to some of the UK's most exciting and loved food brands, including Wall's Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we're a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK's major retailers, as well as across foodservice. With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we're united by a shared ambition to shape the future of food for the better.
Benefits
* Financial & Lifestyle Benefits
* Salary Sacrifice Schemes – including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
* 33 days' annual leave (including bank holidays), with an option to purchase extra
* Holiday Discounts via our online retail platform
* Access to enhanced retail discounts online and in-store
* Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
* EV charging points – available at selected sites
* Health & Wellbeing
* 24/7 access to GroceryAid for free financial, emotional, and practical support
* Physical Wellbeing Hub – free on-demand exercise classes, gym discounts
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