Export Customer Service Supervisor
Salary - £35,000
Location - Liverpool / Knowsley (L33)
Hours - Monday to Friday - 8:45am - 5pm
Contract - Full time, Permanent
Holidays - 25 days + bank holidays + birthday off!An excellent opportunity for an experienced and quality driven Customer Service & Export Supervisor to oversee an established internal Customer Service team.
Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.
In this role as the Customer Service & Export Supervisor you will be responsible for:
Providing additional support to the Customer Service Manager to lead small customer service team responsible for handling the coordination, processing of orders and requests from customers based both in the UK and internationally
Looking after the full export cycle with all the shipping documentation.
Ensure world class service is provided to global B2B Customers via phone and email
Ensure customer orders are managed from processing through to dispatch, delivery and exportation
Manage customer orders in line with contractual SLA's around timescales
Take ownership of customer escalations
Ensure correct export documentation is completed for customer orders in line with regulatory requirementsPerson specification:
Experience supervising / managing a customer service team
Experience of sales order processing
Strong knowledge of international shipping / export
Strong IT skillsBenefits:
Competitive salary - £35,000 per annum
Immediate start available
No weekends
Accessible location / free car parking
Holidays - 25 days + bank holidays + birthday off!If you are interested in the role then please apply without hesitation
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age