Overview
The operations manager is responsible for departmental P&L expense lines as designated by the general manager. The operations manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
Responsibilities
* Demonstrate financial comprehension of the cafe’s budget and P&L
* Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
* Manage labor schedules in line with the cafe’s budget and forecast models
* Successfully run a department and/or cost center
* Partner across all departments to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards
* Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe
* Execute established brand standards within the Rock Shop and explore opportunities to grow retail sales through staff and guest interaction
* Foster an environment of customer service in which all team members put the guest first in every situation
* Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system
* Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld
* Engage with guests regarding music (current and past)
* Support senior management in attracting and retaining exceptionally talented people and placing them in roles that leverage their skills
* Clearly define goals and expectations for team members using performance review tools and hold the team accountable
* Support staff development and advancement along well-defined career paths
* Serve as a Learning Coach developing, implementing, and executing learning and development programs to drive continuous improvement and employee retention
* Maintain a self-motivated approach to personal and professional development
Qualifications
Experience, education, and certifications
* Proven experience within an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant
Skills
* Ability to learn and bring "out of the box" ideas to the team
* Genuine enthusiasm and aptitude for serving people
* Excellent verbal and written communication skills
* High level of business acumen and common sense
* Strong problem-solving skills with ability to diagnose and implement solutions
* Strong communication and listening skills, with excellent speaking, reading and writing
* Ability to comprehend and use professional language to communicate complex ideas
* Ability to pitch and present information in one-on-one and group settings to media, customers, clients, partners and colleagues
* Multiple language abilities are a plus; fluency in English required
Seniorities
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* Hospitality
#J-18808-Ljbffr