As a Care Coordinator within our Home Health Division, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.
What We Offer
* Competitive compensation, including a Group Retirement Savings Plan
* Paid sick days, orientation, and training
* Comprehensive benefits plan for you and your family
* Opportunities to grow your career within CBI Health’s national network
* Supportive onboarding program, mentorship and ongoing learning and development to continuously advance your skills
Primary Duties
As a Care Coordinator, you will:
* Use scheduling software effectively to fulfill patients’ care plans
* Communicate and provide field staff with accurate schedules on a weekly basis
* Ensure care providers are scheduled effectively and efficiently
* Communicate with patients and families when schedule challenges arise, and problem-solve effectively
* Maintain accurate records of care provider availability and ensure continuity of care whenever possible
* Maintain accessibility by phone and emails for patients, care providers, referral sources and other stakeholders
* Actively pursue positive relationships with care providers and patients
* Follow up appropriately on missed patient visits
* Liaise with Care Supervisors to share patient and care provider feedback
* Resolve or escalate, as required, client concerns/issues
* Ensure accurate, timely documentation and/or phone calls, both external and internal
* Prepare daily performance and tracking reports in a timely manner
* Enter all critical and relevant information into the system for appropriate follow-up and documentation
Qualifications
To take on the role of Care Coordinator, you must:
* Have customer service experience
* Be able to remain calm in stressful situations
* Combine strong interpersonal skills with analytical problem-solving abilities
* Be self-directed, goal-oriented and able to manage time and priorities
* Medical knowledge or a medical background will be considered an asset
When you join our team as a Care Coordinator, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.
Join us at CBI Home Health - Because Your Care Matters
CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.
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