Head of Digital Operations | Retail
London/Hybrid (2 office days per week, with some UK travel)
£70-90k + bonus
This well established and loved high street retailer is going through an exciting period of digital transformation, including building a world class team. They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience.
Why should you join?
* An international business who are performing well online and continue to heavily invest in digital growth and transformation.
* Work with an exceptional Digital Director, acting as his right hand expert to drive digital operations, working collaboratively with multiple business functions and teams.
* Be part of some very exciting initiatives, projects and launches.
* A values driven business, who foster inclusivity and employee wellbeing.
* Flexible working culture with 2 office days per week, and some fantastic benefits.
The Role
You’ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery.
* Define and lead the digital operations and marketing campaign activation strategy.
* Oversee planning, execution, and optimisation of web and app campaigns.
* Ensure seamless execution of digital trade activities, (stock, demand forecasting, fulfilment etc)
* Performance & Reporting.
* Work closely with commercial, supply chain, finance, technology, and marketing teams to drive operational success.
* Lead initiatives to enhance digital capabilities through technology and process optimisation.
* Build, manage and develop a high performing Digital Campaign and Operations team.
You
This role requires a driven digital operations specialist who wants to make a difference in a growing business. Need someone super commercial, analytical and tech savvy. You'll need:
* Strong ecommerce & digital ops background.
* Experience in a pureplay ecommerce business is the preference, or at least a very digitally heavy brand.
* Omnichannel experience is a must – website, mobile app, in store platforms.
* Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations
* Strong grasp of forecasting, stock management & fulfilment readiness
* Proven ability to lead and scale high-performing digital and ops teams
* Skilled in automation, tech integration & continuous process improvement – someone really tech savvy who loves working with tools and tech.
* Strategic thinker with cross-functional know-how across supply chain, finance & customer experience
* Data-driven, with experience turning insight into action and measurable results
* Track record of delivering complex campaigns in fast-paced retail or ecommerce settings
Benefits
* Bonus at 20%
* Employee discount at 25% and product allowance.
* Pension company contribution up to 5% employee matched through Standard life
* 33 Days Holiday per year (Inclusive of bank holidays)
* Private Medical Care single cover
* Exclusive benefits, free advice and savings from a range of retailers and providers
* Electric Car Scheme
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