Customer Support Operator at Mitie Cleaning & Hygiene Services
Location: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 42 hours per week, shift patterns are 4 days on 4 days off (6am-6pm, 11am-11pm, 6pm-6am)
Salary: £12.60 per hour
What is in it for you?
* A competitive salary
* A friendly and supportive team
* Training, career development & progression
* Overtime opportunities
* Benefits including online GP services, death in service, share options and discounts
* Free on-site parking
Main Duties
* Managing high levels of incoming and outgoing telephone calls to both clients and branches.
* Utilise software to ensure monitoring and compliance standards are met.
* Work as part of a monitoring team liaising with different branches nationally.
* Follow correct procedures for incident reporting and real time monitoring.
* Work as part of a team, communicating effectively with team members and others.
* Carry out work in a safe and diligent manner and comply with Health & Safety policies and procedures.
* Undertake additional duties in line with management requests as required.
* Comply with IS) 27001 standards and procedures.
* Meet individually set KPIs.
* Stay current with system information, changes, and updates.
What We Are Looking For
* Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
* Ability to work in a fast-paced environment.
* Ability to manage workload to meet team deadlines.
* Willingness to learn and develop and show high level of commitment and professionalism.
* Knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Essential
* Applicants must have a 5-year checkable history.
* You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Benefits & Notes
* Flexible working requests considered from day one of employment.
* Mitie flexible benefits platform Choices with options such as dental insurance, discounts, and more.
* MiDeals and cycle-to-work schemes.
* Life cover and other financial wellbeing programs.
* Recognition programs and opportunities for career progression.
Other information
We are committed to an inclusive recruitment process and can make reasonable adjustments on request during recruitment.
Join our Mitie Team. Together our diversity makes us stronger.
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