Job Title: Named Account Manager Location: Hybrid – 2 days per week in Coventry, West Midlands About Trustmarque Trustmarque is a leading technology solutions provider, delivering end-to-end IT services that empower organisations to achieve more. We partner with global technology vendors and provide trusted expertise across cloud, software, hardware, and professional services. Our mission is to deliver innovative solutions and exceptional service that drive real business value for our customers. Role Overview We are seeking a Named Account Manager to take ownership of one of our key client relationships. This role requires a commercially driven individual with proven experience in managing large, strategic accounts within a Value-Added Reseller (VAR) environment. You will act as the primary point of contact, ensuring exceptional service delivery, identifying growth opportunities, and maintaining strong client satisfaction. This is a mid-tier level position suited for someone who is confident managing complex client portfolios and comfortable working cross-functionally with internal teams and vendors to deliver high-quality outcomes. Key Responsibilities Act as the dedicated account manager for a named client, serving as their main point of contact. Build and maintain strong, trusted relationships with key stakeholders to understand business goals and challenges. Deliver excellent client service through proactive communication, responsiveness, and attention to detail. Identify and develop new business opportunities within the account to drive growth. Collaborate with internal departments including pre-sales, delivery, and vendor management to ensure seamless service delivery. Produce and present regular account reviews, performance reports, and strategic plans. Manage renewals, quotations, and pricing discussions in line with company standards. Stay informed on technology trends, vendor updates, and industry developments to add value to client engagements. Maintain accurate CRM records and pipeline forecasts. Skills & Experience Required Proven experience in account management within a VAR or IT reseller environment. Track record of managing large, complex accounts with a focus on relationship-building and revenue growth. Strong communication and stakeholder management skills (both internal and external). Commercially astute with the ability to identify opportunities and negotiate effectively. Organised, proactive, and detail-oriented with a “safe pair of hands” approach to delivery. Confident working collaboratively across departments and with senior stakeholders. Comfortable working in a hybrid environment with 1 day per week in Coventry. Why Join Trustmarque? At Trustmarque, you’ll be part of a dynamic and supportive team that values innovation, collaboration, and growth. We’re passionate about helping our clients achieve success through technology and committed to helping our people reach their full potential. Benefits We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more. About Trustmarque Delivering the value of technology… Technology changes everything. That’s why for over three decades, Trustmarque has been a trusted partner to customers and technology vendors. Our trusted advice and technical know-how, helps our customers to acquire and adopt innovative technology to deliver real-life impact. We are part of the Trustmarque Group, including Livingstone Technologies. To learn more about the business, our services and what it is like to work with us please look at https://www.trustmarque.com/about-us/ Trustmarque is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the customers and end-users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy or related condition, expecting or parents-to-be, consistent with legal requirements or any other basis protected by law.