Job Description Shift pattern is 4 out of 6 on a 3-week rolling. (Mo-Thurs, Weds - Sat, Mon & Tues - Fri & Sat). The working week is 48 hours. Responsibility to staff and direct team • Successfully meet the targets driven by the Transport Team. • Ensure the smooth delivery of the daily route. • Achieving maximum customer satisfaction in accordance with NPS. • Maintain responsibility for performing all duties in a professional, competent, and proficient manner. Day to day duties • As a two-man delivery team you will be equally responsible for maintaining a safe working environment. • Exceed customer expectations in the delivery and installation/fitting of their furniture • Construct items in customer`s homes as per our contract guidelines, removing waste packaging and returning it to the site for appropriate waste disposal • Ensure first class customer service is experienced at all times • Communicate with clients and head office to inform of any difficulties while attempting to make a delivery. • Complete all internal stock transfers in order to maximise vehicle utilisation • Ensure all documentation is completed and returned accurately at the end of each journey • Adhere to specified time restrictions given under current legislation • Ensure correct completion of tachographs in line with legislative and company policy/procedural requirements • Ensure all vehicles checks are performed at the start and at the end of each journey, reporting all defects as per the current procedure • Drive the vehicle in a safe manner, adhering to road traffic regulations • Ensure the vehicle is appropriately secured at all times • Report any issues or discrepancies to the Transport Office/ Supervisor as soon as they are identified This role is hands on, it involves heavy lifting/ handling and is full of variety. It is therefore essential that the successful applicant is capable to carry out this nature of work. Required Experience • A valid in date LGV, HGV Class 2 licence or 7.5t grandfather rights licence • To hold valid Digital Tachograph card • A full Driver Qualification Card (Driver CPC) • A good understanding of Drivers hours, legislation, and WTD • To have no more than 6 points on your licence • Outstanding communication skills targeted at handling customers face to face and over the phone • Exceptional time management, working to tight deadlines • Capable of working well under pressure • Ability to multitask and problem solve • Great attention to detail • Team player • Previous work experience in assembly or fitting operations (desirable) • Up to date DBS We really value our people and offer a safe friendly working environment, a focus on developing your skills and a competitive salary. Key Skills • Timekeeping • Attention to detail • Ability to work as a team player or on your own. • Dealing with Customers and have effective people skills. • Clear communication and collaboration s, e.g. customers, colleagues • Use of Tachograph and knowledge of legislation • Defensive Driving Key Attributes • Flexible, versatile. • Be able to change your ideas or behaviour in order to deal with new situations. • Strong, adaptable, able to recover quickly from difficult conditions/situations.