About the Role As Operations Manager, you will have full responsibility for the day-to-day management, performance, compliance, and financial control of your region. Supported by Service Delivery Managers and site-based teams, you will ensure the consistent delivery of high-quality, safe, and client-focused services across your portfolio. Location: Field-Based (covering South of the UK – 30 sites) Salary: £50,000 increasing to £55,000 after successful completion of six-month probation Benefits: Company car (business and personal use), 25 days holiday plus bank holidays, salary sacrifice pension scheme. Key Responsibilities Operational Leadership * Lead and manage multi-disciplined contracts across the region, ensuring high standards of delivery, compliance, and client satisfaction. * Directly manage and develop a team of Service Delivery Managers and site-based colleagues. * Act as the senior point of contact for all client relationships within your portfolio. * Chair regular review meetings with clients to discuss performance, innovation, and future service development. * Ensure all contracts meet or exceed SLAs, KPIs, and audit standards. Compliance & Quality * Maintain operational excellence in line with ISO 9001 and other quality management systems. * Promote a culture of continuous improvement and quality assurance through regular audits and internal reviews. * Ensure all services, particularly SIA-licensed security operations, comply with the Private Security Industry Act 2001 and company policy. * Oversee full Health & Safety compliance across all operations, including site risk assessments, reporting, and corrective action tracking. * Ensure all mandatory qualifications, licences (e.g. SIA), and training records are current and properly maintained. People Management * Lead all aspects of regional people management, including: * Recruitment, onboarding, and TUPE transfers * Inductions, training, and development * Absence management and return to work interviews * Disciplinary and performance management processes * Appraisals and colleague engagement initiatives * Ensure all people-related processes are in line with company policies and employment legislation. Commercial & Financial Management * Own and manage the regional P&L, ensuring financial performance and operational efficiency. * Work with Finance and Commercial teams to identify savings, deliver cost-effective solutions, and support re-tenders and business development opportunities. * Oversee timely and accurate submission of reports, client dashboards, and financial documents (e.g. timesheets, expenses). Contract Mobilisation & Performance * Manage the mobilisation of new contracts and the demobilisation of outgoing contracts, ensuring a smooth transition aligned with TUPE legislation. * Monitor and report on site performance, colleague engagement, client satisfaction, and compliance KPIs. * Maintain accurate site records, operational systems, and ensure workforce scheduling is optimised for efficiency. What You’ll Bring * Significant operational management experience within soft FM (cleaning, security, grounds, or related services). * Strong people leadership and client relationship management skills. * Excellent commercial awareness and budget management experience. * Deep understanding of compliance frameworks including SIA regulations, ISO 9001, and H&S legislation. * A flexible, proactive approach and the ability to travel across your region. Qualifications * Essential: IOSH Managing Safely or NEBOSH General Certificate, a Full UK Driving Licence and SIA Licence(s) (Front Line or Non-Front Line). * Desirable: ILM Level 3 or CMI, IWFM Level 4, First Aid at Work, Mental Health First Aid, PRINCE2/APM Project Management, sector-specific NVQs