Job summary
Coley Park Group Practice is a thriving GP Practice based near Reading Town Center. The Practice has two sites with a registered patient population of 9,000.
Currently we are seeking an experienced operational manager who will oversee the day to day running of the Practice. The Practice comprises of a friendly team of clinical staff and admin staff. You will be supported by the Practice Manager and 3 GP Partners.
The location of the Practice is commutable both by bus and is within walking distance from Reading Town Centre.
Main duties of the job
The main duties of the role is to oversee the day-to-day administrative and operational aspects of the practice. To manage and coordinate all aspects of organisation and its functionality. To provide a high-quality service and ensuring compliance with healthcare regulations. Effective communication and collaboration with healthcare providers and administrative staff are crucial. Motivating and managing staff and optimising efficiency of the administrative staff is an important aspect of this job. Additionally, you'll oversee the operational efficiency and improve patient experience with our services. Overall, the role is vital in maintaining the smooth operation of the practice and facilitating the delivery of high-quality patient care in a safe and effective working environment.
Part of the role would be CQC management and you would be responsible for service improvement and the delivery of clinical and administrative areas in the practice. Prior experience in GP practice finance management would be an advantage for this post.
About us
Coley Park St Group Practice has been established for many years and recently refurbished with 7 new state of the art GP consultation rooms, enjoys a healthy reputation with patients and the local Practices. Our working environment can be described as focused, dedicated and friendly. We have a number of staff who are very helpful and always willing to go the extra step.
We have a branch surgery located in Burghfield common, called Burghfield Health center, about 5 miles from Reading and we have about 3000 patients registered with this branch.
Details
Date posted
20 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
A
Job locations
Coley Park Surgery
80 Wensley Road
Reading
RG1 6DN
Burghfield Health Centre
Reading Road
Burghfield Common
Reading
RG7 3YJ
Job description
Job responsibilities
The role of an Operational Manager will be to oversee the day to day functioning of the Practice. This will encompass managing reception staff, staff rota, finance management and managing patient complaints. Ensuring all health and safety protocols are in place. Overseeing staff holidays, recording sick leave and conducting return to work interviews. Part of the role will also include ensuring all tasks on EMIS-web are managed effectively. Other areas will also take into account managing QOF and service delivery. We are seeking a candidate who has previously worked in a GP surgery as an Operational Manager or similar capacity.
Job description
Job responsibilities
The role of an Operational Manager will be to oversee the day to day functioning of the Practice. This will encompass managing reception staff, staff rota, finance management and managing patient complaints. Ensuring all health and safety protocols are in place. Overseeing staff holidays, recording sick leave and conducting return to work interviews. Part of the role will also include ensuring all tasks on EMIS-web are managed effectively. Other areas will also take into account managing QOF and service delivery. We are seeking a candidate who has previously worked in a GP surgery as an Operational Manager or similar capacity.
Person Specification
IT Skills
Essential
* Previous experience in delivering patient care.
* Good IT skills
Desirable
* CQC knowledge
* Working in a clinical environment
Qualifications
Essential
* GCSE, or equivalent is essential
Desirable
* HR qualification is desirable
* A-Levels
Experience
Essential
* We would prefer for the candidate to have experience in primary care and specifically GP surgery as an operational Manager with knowledge of EMIS and AccuRx.
* Staff Management
* An HR background would be desirable.
Desirable
* Experience of working in primary care at Management level.
* Previous experience of managing a GP practice is very desirable,
* Knowledge about PCN, ICB, QOF, IIF targets, Managing Practice finances would be desirable.
Experienced Operational manager
Essential
* 1) Previous experience as an Operational manager in a GP surgery or similar set up, preferable.
* 2)Good interpersonal and communication skills
* 3) Good Leadership skills
* 4) Be flexible with working hours.
Desirable
* 1) Very good IT skills
* 2) Previous Operational manager experience in GP surgery or health care setting would be an advantage.
* 3) An Experience in managing GP practice finances would be highly desirable.
Person Specification
IT Skills
Essential
* Previous experience in delivering patient care.
* Good IT skills
Desirable
* CQC knowledge
* Working in a clinical environment
Qualifications
Essential
* GCSE, or equivalent is essential
Desirable
* HR qualification is desirable
* A-Levels
Experience
Essential
* We would prefer for the candidate to have experience in primary care and specifically GP surgery as an operational Manager with knowledge of EMIS and AccuRx.
* Staff Management
* An HR background would be desirable.
Desirable
* Experience of working in primary care at Management level.
* Previous experience of managing a GP practice is very desirable,
* Knowledge about PCN, ICB, QOF, IIF targets, Managing Practice finances would be desirable.
Experienced Operational manager
Essential
* 1) Previous experience as an Operational manager in a GP surgery or similar set up, preferable.
* 2)Good interpersonal and communication skills
* 3) Good Leadership skills
* 4) Be flexible with working hours.
Desirable
* 1) Very good IT skills
* 2) Previous Operational manager experience in GP surgery or health care setting would be an advantage.
* 3) An Experience in managing GP practice finances would be highly desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Russell Street Group Practice
Address
Coley Park Surgery
80 Wensley Road
Reading
RG1 6DN
Employer's website
https://www.russellstreetsurgery- (Opens in a new tab)
Employer details
Employer name
Russell Street Group Practice
Address
Coley Park Surgery
80 Wensley Road
Reading
RG1 6DN
Employer's website
https://www.russellstreetsurgery- (Opens in a new tab)