* Ensuring KPIs for a defined area within the store are met or exceeded
* Coordinating team members to balance service and operations, resulting in a leading shopping experience
* Supervising and coaching the team within a defined area of responsibility
* Assuming Assistant Store Manager responsibilities in their absence
Operational Excellence
* Allocate resources and organize processes to drive efficiency and productivity
* Understand and apply Retail KPIs to make commercial decisions
* Track performance data (e.g., best sellers, space allocation) and adjust accordingly
Customer Experience & Sales
* Act as a role model for customer service using advanced sales techniques
* Ensure professional and confident management of store visits
* Supervise and coordinate team to deliver excellent customer service
* Understand customer expectations and coach team to exceed them
* Use category expertise and brand enthusiasm to drive sales and loyalty
Team Development
* Guide and train team on core and seasonal product knowledge
* Support recruitment, onboarding, training, and development of store team
* Coach, motivate, and inspire team members to maximize performance
* Share best practices to improve team performance
* Demonstrate a desire to learn and seize development opportunities
Visual Merchandising & Store Standards
* Create an appealing, easy-to-shop environment
* Ensure consistent execution of visual merchandising and housekeeping standards
* Maintain a safe shopping and working environment
* Maximize product availability by coordinating stockroom-to-floor delivery and replenishment
Loss Prevention & Transactions
* Ensure accurate and quick processing of sales transactions
* Adhere to cash protection procedures
* Implement and monitor loss prevention procedures
Brand Engagement
* Actively engage team in fitness and sporting activities
* Execute campaigns and maintain high visual merchandising standards
* Collaborate with VM Champion for area-specific execution
* Improve customer interaction using Net Promoter Score insights
Authorities
* Not Applicable
Key Relationships
* Customers
* Peers and Supervisor
* In-Store Operations
Minimum Qualifications
* Minimum 12 months’ experience in a sports/fashion retail environment
* Advanced selling experience and comprehensive product, retail, and industry understanding
* First supervisory experience
* Intermediate numeracy and literacy
* Advanced verbal communication skills
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