Contract Business Analyst - Dynamics 365 CRM (6 months) Oliver James has partnered with a well-established UK professional services organisation specialising in pensions and financial services advisory. With a national presence and a strong reputation within the industry, the business is undergoing a period of technology and operational improvement, with a particular focus on enhancing its Microsoft Dynamics 365 CRM platform. They are now seeking an experienced Contract Business Analyst to support the continued development of Dynamics 365 and contribute to a wider portfolio of change initiatives. This is an opportunity to work closely with senior stakeholders across the business, shaping requirements and ensuring that CRM and associated systems deliver meaningful operational value. The role is based in Belfast with two days onsite per week and occasional travel to other UK offices. Key Responsibilities Facilitate workshops, interviews and discovery sessions to understand business requirements and operational challenges. Analyse and document current-state processes, workflows and data flows. Design future-state processes aligned to best practice and organisational objectives. Produce high-quality functional requirements, user stories and acceptance criteria. Translate business needs into clear specifications for technical teams and implementation partners. Support UAT by defining test scenarios, documenting outcomes and managing feedback. Engage stakeholders and contribute to change and adoption activities across CRM initiatives. Essential Skills 3-5 years' experience working as a Business Analyst within technology or change programmes. Experience working with Microsoft Dynamics 365 (Sales) or a comparable enterprise CRM platform. Strong understanding of CRM data models, workflows, automation and integrations. Experience gathering and documenting requirements across cross-functional business teams. Proven ability to operate in fast-moving environments with evolving requirements. Strong stakeholder engagement, workshop facilitation and documentation skills. Delivery-focused mindset with a structured, pragmatic approach to problem solving. Desirable Skills Experience within the pensions industry. Experience working within financial services or other regulated environments. Exposure to CRM transformation or digital change programmes. Familiarity with CRM adoption, training support or change management activities. Experience supporting solution design alongside technical teams or implementation partners. Exposure to governance forums, design reviews or programme delivery frameworks.