Information & Service Support Officer
East Lothian Council
Vacancy Information
* Hourly rate of pay: £19.45 - £21.75
Days and hours of work
* Monday – Friday, 09:00 – 17:00
* Flexi time is applicable, and starting and finishing times are flexible
* To start ASAP
East Lothian Children’s Services have an exciting opportunity for a permanent post of Information and Service Support Officer. The candidate will have a varied remit within a team that delivers on information management, policy and planning, quality assurance, business planning and service improvement activity.
Key responsibilities
* Lead on providing performance management information for and on behalf of the senior management team.
* Lead for the case management system (MOSAIC).
* Lead on working with information management programmes including InPhase and PowerBI.
* Work confidently with information databases and Excel.
* Line‑manage business support, maximising service delivery within specific standards in accordance with the Council’s policies.
* Maintain excellent working knowledge and skills in data protection and data security.
* Partner work with MOSAIC team, social work teams, council departments and multi‑agency partners, including the third sector and national agencies.
* Lead and deliver varied project activities to a high standard within agreed timescales.
* Work well under pressure and manage competing demands from Scottish Government requests, children’s services partners and the children’s services management team.
Qualifications and experience
* Educated to HNC or SVQ Level 3 in a relevant discipline e.g., Information Management or Business Management.
* Level 1 Disclosure Clearance.
* Experience with case management systems (MOSAIC), PowerBI and Excel.
Additional requirements
* Level 1 Disclosure Clearance (Police Act Disclosure) required prior to commencement.
* Overseas criminal record check required if more than 3 months outside the UK in the last 5 years.
Core values and culture
East Lothian Children’s Services are absolutely committed to keeping the Promise and ensuring the voice of children, and their families remain at the heart of everything we do. We are committed to promoting an open and trusting culture at all levels of the organisation and prioritise continuous professional development and learning. Our staff are our greatest asset and we strive to be supportive, inclusive and trauma‑informed in everything that we do.
Contact information
Recruitment manager Lisa Shine – 07929837319
Home / Hybrid Working Consideration
* Applications for home or hybrid working will be considered in accordance with East Lothian Council’s Home Working and Worksmart Policies.
* All home/hybrid workers must live in the UK.
* Hybrid workers must attend Council offices for induction and be on site as required.
Internal applicants only
This post is open only to current employees of East Lothian Council.
Job details and further information
Please download the Job Outline / Person Specification (available under ‘Job Attachments’) for the complete list of tasks and duties associated with this job. You must ensure you meet every ‘essential’ criteria stated on the Person Specification to be considered for interview. The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work – may be discussed during interview. Please refer to the document via the link to familiarise yourself with them.
Application instructions
All vacancies must be applied for by fully completing the online application form. We do not accept CVs (either electronically or by mail). If, for example, due to a disability, you are unable to complete the online application form you can contact us for a paper application via the telephone number or email address above.
Job information
For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo.
Help for applicants
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via the link provided. If you require further information about this vacancy, please call or email us on the provided contact details.
#J-18808-Ljbffr