APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team
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Job Overview
The Amazon Logistics EU Deliver Service Partners (DSP), Amazon Partner Escalations Team owns all EU-wide initiatives aimed at addressing workplace-related escalations involving Amazon Partners and their employees. Our team provides the EU Amazon Logistics community with knowledge and strategies to drive improvement, delight Drivers and DSP stakeholders, and protect customer experience.
Responsibilities
1. Investigate claims with varying severity levels.
2. Deep dive into data from internal systems; propose remedial actions based on findings; produce investigation documentation.
3. Manage casework and close investigations, ensuring quality and SLAs are met.
4. Collaborate with business partners across DSP Management, Legal, PR, 3rd Party Vendors, Audit, and Compliance teams.
5. Establish and standardize internal investigation processes.
6. Contribute to fair and respectful treatment of Drivers and employees, supporting proactive incident mitigation.
Qualifications
Basic Qualifications:
1. Bachelor's Degree
2. Fluent in English
3. Experience with Excel, data analysis, and reporting
4. Experience managing stakeholders in medium to large organizations
Preferred Qualifications:
1. Additional EU languages or Arabic
2. Experience managing projects and improving processes
3. Experience in risk/incident management for simple to medium complex investigations
4. SQL, scripting, or coding skills are a plus
Additional Information
Amazon is an equal opportunities employer that values diversity. We prioritize privacy and data security. For accommodations during the hiring process, visit this link.
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