Maintenance & Repairs Admin Coordinator
Salary: £28,000 per annum
Permanent, Full time, onsite
37hrs a week
Our client is a not-for-profit housing association located in Luton. We are looking for an Maintenance & Repairs Admin Coordinator to join a growing company.
Purpose: Maintenance & Repairs Admin Coordinator
We're seeking a highly organised and motivated Maintenance & Repairs Admin Coordinator to play a vital role within our Property Services team. This position provides key administrative and coordination support, helping ensure repairs and void works are managed efficiently and delivered to a high standard.
As a central point of contact, you'll support the smooth running of maintenance services by managing enquiries, coordinating workloads, and helping prioritise tasks. You'll work closely with the Team Leader to assist with scheduling, reporting, and meeting operational performance targets, while ensuring all activities comply with health and safety legislation, including Awaab's Law.
This is a fast-paced, office-based role suited to someone who enjoys variety, teamwork, and keeping things organised in a busy environment.
Responsibilities: Maintenance & Repairs Admin Coordinator
Serve as the first point of contact for maintenance, repairs, and void-related queries
Coordinate day-to-day reactive repairs, planned works, and compliance activity
Raise, track, and update work orders using internal systems
Communicate effectively with customers, contractors, operatives, and inspectors
Monitor progress, prioritise workloads, and maintain accurate records
Support health, safety, and compliance requirements, including gas, electrical, fire safety, and Awaab's Law
Deliver a high standard of customer service via phone, email, and digital platforms
Assist the Team Leader with scheduling, reporting, and general administration
Collect, review, and respond to customer feedback
Suggest improvements to processes, efficiency, and service quality
Skills / Experience: Maintenance & Repairs Admin Coordinator
A strong commitment to customer service and clear communication
The ability to juggle competing priorities and meet deadlines
Confidence using IT systems and Microsoft Office applications
An understanding of property maintenance or repairs processes
Awareness of health and safety and compliance standards
A proactive, solutions-focused attitude
GCSEs (or equivalent) in English and Maths
Previous experience in an administrative or coordination role within property or maintenance services
Strong organisational and planning skills
Excellent written and verbal communication abilities
Ability to work independently and collaboratively in a fast-moving environmentDesirable Experience
Knowledge of housing or property maintenance regulations
Experience contributing to service improvements
Understanding of building maintenance activities and delivery timescales
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