Sales Manager - B2C Location: Huddersfield Department: Sales Salary: up to £45k DOE plus bonus potential Hours: 39.5 Contract Type : Permanent Are you a dynamic sales leader who thrives on delivering results and developing high-performing teams? We’re looking for an inspiring Sales Manager to lead our Inbound and Outbound Sales Teams, driving revenue, profitability, and an exceptional customer experience. About the Role: In this pivotal role, you'll be responsible for building a results-driven, customer-focused sales function that consistently hits (and exceeds!) key targets: Revenue Growth Profitability Conversion & Attach Rates Customer Satisfaction Key Responsibilities: Sales Leadership & Team Management • Lead, coach, and motivate the sales teams to exceed KPIs and build a high-performance culture. • Create a positive, professional environment focused on continuous learning and development. • Conduct regular 1-2-1s, performance reviews, and coaching sessions. • Recruit, onboard, and develop new sales talent. Sales Strategy & Performance • Set and monitor performance targets to achieve commercial goals. • Use data and insight to identify opportunities, trends, and improvement areas. • Implement effective sales strategies and incentive programmes. • Collaborate with Marketing and Product teams to ensure sales campaigns are aligned. Customer Experience & Compliance • Champion a customer-first approach in every interaction. • Manage escalations and use feedback to enhance the customer journey. • Ensure compliance with company policies and ethical sales standards. What We’re Looking For: • Proven experience in sales management (B2C, inbound/outbound) • A motivating leader skilled in coaching and developing high-performing sales teams. • Commercially minded, with a strategic approach to sales planning, forecasting and data analysis. • Excellent communicator with strong influencing skills • Passionate about delivering world-class customer experiences • Comfortable with CRM systems and performance reporting tools Are you ready to lead a thriving sales team and shape the future of our customer experience? Apply today and help us raise the bar even higher. At Buy It Direct, we dare to be different. We've built this business from the ground up to become one of the UK's largest and fastest growing online retailers. We are proud of the products and services we provide across our six well recognised, award-winning online brands including Laptops Direct, Appliances Direct, Better Bathrooms and Furniture123. We listen, learn and challenge the status quo, paying attention to the details that matter and want to delight our customers by putting them at the heart of what we do, to really understand what matters to them. REF-222617