Job Title: PA Services Manager
Group: Facilities
Location: Birmingham / Leeds / Glasgow
Hours: Monday to Friday 9.30am to 5.30pm
About the Business
Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award‑winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.
Purpose of the Role
Our role is centred around the stellar realisation of firm‑wide strategy and business plans, ensuring that our commercial plans are robust and our organisation is future‑proofed for ongoing success. Achieving consistent and dependable results is paramount, and this is done through the motivation, development, and coaching of a cohesive workforce. Effective change management is essential, and our commitment to coaching ensures that our team is equipped to deliver optimum client service. Additionally, staying aware of industry trends and developments allows us to maintain our competitive edge.
Candidate Overview
* Robustly manage performance of the Service in line with HR policies
* Proactively manage capacity and distribution of workloads within the Service
* Advocate correct utilisation of Document Services, challenge non‑compliance and address problems and issues in a timely manner
* Manage recruitment process and associated induction for the Service
* Integrate all new starters
* Stringently manage review process
* Prioritise talent management and retention
* Promote importance of networking and building client relationships
* Actively apply 70‑20‑10 approach to development
* Build strong relationships with key stakeholders
* Ownership of preparation and circulation of statistics, analysis of trends, addressing concerns with a results‑driven approach
* Acutely aware of practice group’s priorities, anticipate challenges and cascade relevant information
* Energetically manage any change process
* Continuously innovate and design to improve service area
* Cultivate continuous improvement through regular team meetings
* Fosters collaboration with wider team to include peers
What can we offer you?
* Carers’ leave (up to five paid days’ leave towards caring responsibilities)
* 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days
* Contributory pension up to 5%
* Private healthcare policy
* Death in service cover (4 x base salary)
* Eligibility to apply for an interest‑free season ticket loan, an interest‑free gym membership loan and/or an interest‑free rental deposit loan
* Cycle to work scheme
Next Steps
Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.
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