Trainee Field Engineer
Location: Inverness
Contract: Full time, permanent, apprenticeship
Who Are We
At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business.
From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations.
We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow.
Position Summary
We are looking for a motivated Apprentice Trainee Field Engineer to join our dynamic service team.
Reporting directly to the Field Technical Manager, you will be responsible for the repair, servicing, and maintenance of multifunctional devices including printers and photocopiers.
This role is field based, working on client premises, with training delivered both on the job and through structured in-house programmes.
This apprenticeship is self-paced and designed to set you up for long-term success, covering official manufacturer training, IT systems support, workshop learning, and field experience.
Were looking for someone with real enthusiasm for technology, a positive can-do attitude, and a genuine passion for developing a career as a Photocopier / IT Systems Engineer.
Key Responsibilities
* Diagnose, troubleshoot, and repair multifunctional devices
* Service and maintain customer equipment to high standards
* Recover and reuse quality parts from decommissioned devices
* Deliver outstanding customer service and communication
* Collaborate with fellow engineers to provide the best aftersales support
* Follow all company procedures and guidelines
* Work safely and comply with all Health & Safety regulations
Skills and Experience
* Strong enthusiasm to build a career as a Photocopier / IT Engineer
* Good communication and problem-solving skills
* A genuine interest in IT and technology
* Previous experience in break-fix environments is an advantage but not essential
* Fluency in English
Required Education and Other Qualifications
* Minimum of 5 Nat 4s and above (including Maths and English)
* Further education an advantage
Apprenticeship course will comprise of
* Classroom training
* E-Learning
* Workshop and field-based work