Job title: Commercial Change Executive
Location: London,
Job Type: Permanent/ full-time (37.5 hours per week)
Responsibilities:
• Lead the co-ordination of product launches and enhancements, working with external partners on change management and testing, and ensuring all governance and stakeholder sign-offs are completed and documented.
• Champion the accuracy and effectiveness of financial promotions, including reviewing how our offers appear to customers and monitoring representative examples, by collaborating with internal teams to uphold regulatory standards and brand integrity.
• Partner with the Marketing team to optimise the customer journey and web design, ensuring commercial objectives and customer experience are aligned and continuously improved.
• Conduct competitor research, including analysis of customer journeys and product positioning, to inform strategic decisions and maintain market relevance.
• Act as a key liaison with the Compliance team, facilitating clear communication and timely updates on product changes, governance matters, and regulatory requirements.
• Support the management of introducer relationships, which are key relationships as they are third parties who introduce business to us. Managing the relationship will include overseeing onboarding,
updates, contractual variations, and ongoing engagement to ensure smooth operations and strong partnerships.
• Drive strategic communications, including the development of presentations and materials for internal and external stakeholders.
• Identify and implement process improvements, proactively spotting inefficiencies, proposing changes, and taking initiative to enhance operational effectiveness across the commercial function.
Candidate Profile:
We are seeking a proactive and highly organised individual to join a small but highly impactful team. This is a fantastic opportunity to work closely with teams across the business—including Compliance, Credit, and external
introducers—gaining exposure to a wide range of stakeholders and processes. You’ll play a key role in supporting the launch of new products and managing changes to existing ones, ensuring governance, compliance, and operational excellence. There is scope to shape and expand the role, making it ideal for someone who has some background knowledge of financial services or in a Commercial function, is detail-oriented, eager to grow, and keen to take initiative in a dynamic environment.
Key Stakeholders:
Commercial (Credit) Team, Marketing, Legal & Compliance team, Chief Growth Officer
(CGO), Chief Commercial Officer (CCO), external parties such as Price Comparison Websites and Introducers
Skills & Experience
• Excellent organisational skills and ability to manage multiple projects simultaneously.
• Strong communication skills, both written and verbal.
• High level of attention to detail and commitment to accurate record keeping.
• Proficiency in Excel and PowerPoint.
• A proactive approach to problem-solving and stakeholder engagement.
• Ability to spot inefficiencies, suggest improvements, and get involved in cross-functional initiatives.
• Experience in financial services, particularly loans, credit cards, or PCWs, is a strong advantage.
Why Apply?
• Full exposure to the Commercial function
• Be part of a business that puts customers and outcomes at the centre of everything
• An informal, meritocratic and friendly working environment
• Modern office in Waterloo, with flexibility to regularly work from home
What are the Benefits?
• Bonus Scheme: Discretionary annual bonus
• 25 Days Holiday plus bank holidays: Increases with each year of service up to max of 28 days (including
the original 25-day entitlement)
• Life Cover: 4x basic salary
• Dental Scheme: reimbursement of pre-agreed limits (up to family level)
• Cycle to Work Scheme
• Pension Scheme: salary sacrifice scheme, 5% company’s contribution
• Perk Box: 100’s of discounts on well-known brands and lots more
• Help @ Hand: Access to free GP & counselling support services
• Private Medical Insurance: Provided by Bupa, up to a family level
• Income Protection
• Generous Family Leave
• Optional Paid Volunteering Time: Join our Charities Committee in supporting our local charities
• Casual Dress: Wear what makes you comfortable to deliver an excellent customer experience
• Socials: Our Social Committee work hard all year round to provide lots of events, including summer parties, quiz nights, team building events, and Summer and Winter parties