Job Title
User Researcher - Active SC
Clearance Required
Active SC (DV Preferred)
Location
Hybrid role, predominantly remote, but some travel to client site will be required (estimate 4-5 times per month to London and/or the South).
Duration
30/11/2026
Job Description
You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of senior military and civilian stakeholders and end user representatives. You will gain an understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the users and implemented into the application by the developers. You will have experience of working with users in the Public Sector (ideally Defence specifically), of various user research techniques, including conducting user interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, and conducting usability testing to iterate and improve the User Experience. You will be comfortable using supporting tools for Agile product delivery such as JIRA, Confluence, and Slack.
Key Responsibilities
* Conduct user research using interviews, workshops, and usability testing with senior client stakeholders and end users.
* Create and maintain personas, user journeys, and experience maps to inform design decisions.
* Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma.
* Define and maintain a design system aligned with accessibility and performance standards.
* Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components.
* Document research findings, design decisions, and UX guidelines in Confluence.
* Advocate for inclusive design and compliance with WCAG accessibility standards.
Essential Skills
* Design & Prototyping
o Figma (Proficient) – components, variants, design tokens, prototyping.
* User Research
o Experience with interviews, surveys, usability testing, and synthesizing insights.
o Good communication and ability to engage with senior stakeholders.
* Collaboration Tools
o Jira – work tracking.
o Confluence – documentation.
o Slack – communications.
* Frontend Awareness
o React (TypeScript) – understanding component structure, responsive design, and state management.
* Accessibility & Performance
o Core Web Vitals awareness.
* Testing Awareness
o Cypress (E2E), k6 (performance) – understanding how UX acceptance criteria map to automated tests.
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