OUR HOTEL
Hotel Indigo and the Staybridge Suites, 187 keys in the 19th century converted linen mills with a salute to its industrial heritage in every area of the building.
You will be joining these elite status hotels strengthening the already exceptional team of individuals dedicated to delivering excellent service and committed to remaining the best hotels in the city.
OUR BENEFITS
* Discounted hotel room rates for you and your friends & family
* An extra day's holiday for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
* And much much more!
A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL
* Optimize bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
* Manage daily reservation operations with a keen focus on accuracy, maximizing occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
* Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
* Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel's competitive edge
* Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
* Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
* Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand
WHAT WE NEED FROM YOU
* Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
* Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
* Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
* Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
* Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
* Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
* A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Compensation: To be discussed
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