We are looking for a fantastic Veterinary Care Assistant to join out team at Downland Vets, working across our 3 East Sussex surgeries (Hailsham, Eastbourne & Stone Cross). This is a fixed-term position for approximately 12 months. The customer-facing role will include client care responsibilities, administration tasks, animal care duties and delivering a high standard of customer service. About Our Group Join our dedicated team of veterinary professionals, comprising 12 nursing staff, 6 vets, and 10 support staff across East Sussex. We take pride in our commitment to continuous learning and development, including veterinary certificate holders in ECC and geratric medicine, and a whole effort in ongoing training. As part of our team, you'll have the opportunity to collaborate with skilled colleagues and contribute to our culture of excellence and compassion. Applicant Requirements Excellent communication skills, verbal and written Excellent team player, supportive and collaborative Excellent customer service Good IT skills Ability to provide high standard of service in a fast-paced environment Ability to remain calm under pressure Positive and friendly attitude Display compassion and patience with all clients Flexible and adaptable Must have own transport Receptionist experience, desirable Animal handling skills, desirable Your shift pattern You will work 40.6 hours per week across Monday - Friday, plus 1:8 Saturday mornings. You will cover a variety of shift patterns starting at 8:30 am and finishing between 4 pm - 7 pm. In addition to a competitive salary, you will benefit from: 6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care