Role Details
We are looking for a Business Support Officer to join our team in Bromsgrove on a month fixed term basis to cover maternity leave. This role provides vital administrative support to our busy social work team, contributing to the assessment, approval and ongoing support of adopters as we work towards regional and national targets.
Overall Purpose/Aim
To deliver a high quality, flexible and responsive administrative support service that enables effective business operations in line with Adopters for Adoption and Polaris values.
Requirements
1. Proficiency in Microsoft Office Suite
2. Strong administration skills including excellent minute taking
3. A good understanding of GDPR and the ability to be confidential and discreet about information and data
4. Excellent organisational skills with the ability to manage own workload independently
5. Excellent oral and written communications skills with the ability to communicate effectively at all levels and the ability to respond to difficult situations
6. Previous experience using Charms Case Recording System would be an advantage but not essential
7. Passionate, professional, with a “can-do” attitude at all times
Responsibilities General Administration
8. Accurately maintain records on our case recording system, Charms
9. You will be an enthusiastic team player, willing to undertake any administrative task, from room bookings, to composing and filing letters and filing and set up new filing systems
10. Undertake and chase checks and references
11. Analyse reports and data, preparing information to report to Board
12. Minute taking
13. Attend and participate at team meetings
14. Present a professional image of Adopters for Adoption at all times to all stakeholders and customers
15. Archive files and other documentation and confidential waste of sensitive information
16. Accurately maintain Adopters for Adoption Business Information Systems
Panel Process
17. Assist in the smooth running of the adoption panel
18. Take minutes at adoption panels as required in line with agency guidelines and ensure sign off and circulation of the minutes within agreed timescales
19. Ensure that Business Information Systems are updated with the results of adoption panels
Review Process
20. Provide administrative support to reviews as required
21. Ensure that Business Information Systems are updated with the results of adoption reviews
Communication
22. Act as first point of contact for our customers and portray a positive, professional and helpful image of the organisation
23. Ensure all email communications to staff and external agencies are presented within the guidelines of the company’s electronic communications policy
24. Ensure all safeguarding calls and written communications received by administration staff are recorded and evidenced