Overview
Join to apply for the Customer Service Advisor - Stevenage role at The Ardonagh Group.
We are recruiting for a Customer Service Advisor to work Monday to Friday, 37.5 hours per week. Start date: 17 November 2025. No experience is required as full training is provided.
Salary: £24,570 per annum, with a generous quarterly bonus potential to reach £28,570 per year. You will also receive the benefits of working with the UKs largest independent Insurance Brokers – Towergate.
Induction and development: A 4-week induction followed by an 8-week training academy, plus ongoing development opportunities within the Insurance industry.
Responsibilities
* Provide great customer service to existing clients over the phone and via email; require attention to detail, the ability to learn quickly, and a positive attitude.
* Efficiently manage high call volumes in a dynamic contact centre environment, meeting and exceeding performance KPIs and targets.
* Work collaboratively in a team to achieve shared goals, while maintaining a positive and supportive work culture.
What we offer
* Holiday entitlement of 26 days plus bank holidays.
* Opportunity to progress your career across the Ardonagh family.
* Gain CII or ACII qualifications to boost knowledge and career prospects in the Insurance industry.
* Pension scheme for later retirement.
* 24-hour support for physical and mental wellbeing and on-site mental health ambassadors.
* One paid volunteering day per year to give back to communities.
* The Spotlight Awards to recognise talented colleagues.
Why not check us out on LinkedIn to learn more about life at Ardonagh? This is an equal opportunities employer and we are committed to a diverse, inclusive workplace free from discrimination. We will conduct employment checks if your application is successful.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs unless we have a signed agreement and have requested assistance in writing for a specific opening.
About the role location
Location: Luton, Hertfordshire area (specific postings shown for context).
Equal opportunity and checks
Everywhen is an equal opportunities employer with a diversity, equity and inclusion strategy. We are committed to a working environment that is free from discrimination, inclusive, and capable of helping our people reach their full potential. If your application is successful, we will conduct employment checks prior to you commencing.
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