An exciting opportunity has arisen for a full‑time administrative assistant to join the team at our Physiotherapy and Podiatry Department at College Green, Northfield. The role involves working on reception as part of the Therapy Services Team and dealing with all patients and visitors to the department. As a member of the Administrative Team you would carry out day‑to‑day administrative duties for the department, including dealing with calls and correspondence from patients, consultants, GP's and other healthcare providers. As part of this role you may also be required to work within the MSK Admin Team at the main Royal Orthopaedic Hospital site when required. This is a full‑time vacancy of 37.5 hours per week. The service runs between the hours of 07:15 and 20:00 Monday to Thursday and 09:00 to 17:00 Friday. You will be required to cover some early and late shifts.
* To work on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.
* Provide clerical support for the Therapy Services Department.
* Maintain the electronic therapy database for the Therapy Services Department using TIARA.
* Process podiatry orders using the hospital's INTEGRA system.
* To deal with distressed, emotional or difficult patients over the telephone and face‑to‑face in a calm and professional manner.
* Receive and transmit confidential information in accordance with the Data Protection Act.
* Provide administrative support for the Therapy Services and MSK Admin Departments.
* To book patient appointments and classes, liaising with patients/carers.
* Register referrals received in a timely manner.
* Using the 18‑week tracker identify referrals on an 18‑week pathway and prioritise as necessary.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally. Our Trust is a very special hospital; big enough to deliver world‑class services and small enough to offer an exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we’re always on the lookout for passionate people to join our award‑winning team. The ROH is an equal‑opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work. We are a Disability Confident Leader and offer a range of inclusive, family‑friendly and flexible working arrangements and policies to support our people in the workplace. Flexible working requests will be considered. The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
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