We are supporting a respected, people‑first insolvency practice to appoint an experienced Supervisory Manager. The firm specialises in IVAs and debt‑relief solutions, with a strong reputation for clear communication, ethical advice, and genuinely supportive customer care. This role is ideal for someone who thrives in a regulated environment, enjoys developing people, and wants to be part of a business that treats customers with dignity and respect. Key Responsibilities Team Leadership Lead, coach, and develop a team of Insolvency Advisors / Case Handlers. Deliver structured 1:1s, coaching sessions, and performance reviews. Build a calm, supportive, and accountable team culture aligned with the firm’s values. Operational Oversight Oversee the full IVA customer journey from initial assessment through to proposal and ongoing case management. Manage workflow, case progression, and daily operational priorities. Support escalations, vulnerable customer cases, and complex scenarios with professionalism and empathy. Quality, Compliance & Governance Conduct call listening, file audits, and compliance checks. Ensure all advice meets regulatory expectations and internal quality standards. Maintain accurate records and ensure data integrity across systems. Identify risks, trends, and training needs, escalating where appropriate. Customer Experience Champion a compassionate, non‑judgemental approach to debt advice. Ensure customers understand their options and feel supported at every stage. Handle complaints and sensitive cases with care and confidence. Continuous Improvement Work closely with senior leadership to refine processes and improve customer outcomes. Contribute to training materials, scripts, and best‑practice frameworks. Support onboarding and development of new team members. Candidate Profile Essential Supervisory or team‑leader experience within insolvency, debt solutions, or a regulated financial‑services environment. Strong understanding of IVAs and unsecured debt‑solution processes. Excellent communication skills with a naturally empathetic, reassuring approach. Proven ability to coach, motivate, and develop teams. High attention to detail and strong organisational skills. Commitment to quality, compliance, and customer fairness. Desirable Experience supporting vulnerable customers. Knowledge of FCA principles and Treating Customers Fairly (TCF). Background in contact‑centre or advisory environments. Why This Role Stands Out A genuinely compassionate, people‑first culture. A business praised for clarity, care, and professionalism. The opportunity to shape standards, processes, and team capability. Real progression opportunities as the organisation continues to grow. We have an ongoing requirement for experienced Insolvency Professionals in and around the Greater Manchester area. Contact us today on 0800-107-7914 if you are looking for a new role in Insolvency, or email your CV to careers@the-rekruit.co.uk