Job Description
Position: Funeral Service ArrangerLocation: Lichfield, F M & J Wait Funeral DirectorsJob Type: CasualSalary: £12.87 per hourWe're looking for a compassionate and adaptable individual to join us as a Funeral Service Arranger, providing vital support across a network of funeral homes within our F M & J Wait group. This role is offered on a casual basis - ideal for those looking to contribute meaningfully while working flexibly, covering busy periods, holidays, and staff absences.If you're someone who thrives in a people-focused environment and wants to help families during one of life's most emotional moments, we'd love to hear from you.Why This Role MattersAt Dignity, every farewell matters. As a Funeral Service Arranger, you'll ensure that families always receive the same warmth, professionalism, and attention to detail, no matter which location they walk into.The RoleThis flexible role will see you stepping in across multiple funeral homes, supporting with funeral arrangements and daily branch operations.
You'll work closely with families to guide them through the process, ensuring each service is planned with care and compassion.Key Responsibilities: Support families with empathy, professionalism, and attention to detailArrange funerals in line with individual wishes, cultural practices, and legal requirementsTravel between funeral homes to provide cover as needed - supporting with arrangements, branch duties, and ceremonial activitiesManage multiple funeral arrangements simultaneously at different stages of progressLiaise with ministers, celebrants, florists, and other suppliersGuide families through Funeral Plan options as trainedRepresent the brand and Dignity in each community with consistency and compassionTrain in Funeral Conducting to assist with ceremonial duties during busy periodsMaintain branch presentation, administration, and customer care standards across all locationsAbout YouWe're looking for someone who: Brings compassion, professionalism, and calm under pressureThrives in changing environments and enjoys supporting different teamsHas excellent communication, administration, and organisational skillsIs confident managing multiple tasks and arrangements at varying stagesHolds a Full UK Driving Licence and is comfortable with regular travel between locationsIs comfortable working in settings where the deceased may be resting, including preparation areas and chapel visitsHas flexibility to work occasional weekendsPrevious experience in funeral care, administration, or a customer-facing role is beneficial - but full training will be providedWhat We Offer A meaningful role supporting families when they need it mostFull training and development, including Funeral Plan Consultancy and Funeral ConductingThe opportunity to work flexibly across a network of funeral homesUniform and all necessary equipment provided28 days annual leave (accrued)Company pension, employee assistance programme, and life assuranceWe wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.What are the next steps?To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!About UsAt Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments.
Every member of our team plays a vital role in delivering exceptional service and care to those who need us.With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes: Our Crematoria and Memorials Group, managing 45 crematoria nationwideDignity Funeral Plans, giving people peace of mind by allowing them to plan aheadThe recently acquired Farewill, a leading provider of online wills and probate servicesTogether, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.FCA StatementPlease note that this role is subject to meeting regulatory requirements.
As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).Equality, Diversity and Inclusion StatementOur Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.TPBN1_UKTJ