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Based within the Business Partnership Team, you will play a key role in supporting the College’s strategy to expand apprenticeships and employer-facing services. From managing enquiries and maintaining the CRM system to promoting apprenticeship vacancies and ensuring high-quality processes, you will develop valuable skills in administration, communication, and customer service. Working with a supportive team across multiple departments, you will help deliver an outstanding experience for both employers and learners while building your own career in a dynamic and inclusive environment.
You will assist with the recording and monitoring of paperwork, raising queries on outstanding issues, following relevant processes and policies and processing enrolments on to the college data system.
Main Duties:
* Answering the enquiry phone line and logging all enquiries onto the CRM and assigning them an account manager
* Managing the Business Partnership Team email in-box to ensure enquiries are actioned within agreed timeframes and are logged onto the CRM or assigned to correct team member
* Checking for ERN numbers as and when required
* Adding Apprenticeship Vacancies to the government’s ‘Recruit an Apprenticeship’ website
* Downloading applicants onto the CRM for live vacancies
* Liaising with marketing department to promote vacancies when required
* To work flexibly to ensure that customers are put first and receive a high-quality experience and interaction with the College
* To provide support for the quality checking of apprenticeship paperwork and processes as advised by the Admin Team Leader
* To provide administrative support across all functions within the Business Partnership Team
* To support the establishment and maintenance of a culture of enterprise and innovation
* To play an active role in supporting all areas of the team in order to deliver the highest quality of customer service and care
* Maintain awareness and understanding of all work-based learning offered by the College
* Undertake such other duties as may reasonably be required commensurate with the general level of responsibility, at the normal place of work or at any another College location
Other Duties and responsibilities:
* To represent and promote the College brand values internally and externally; acting as an ambassador for the team on behalf of the College
* Promote the College’s student first ethos by supporting at College open events to provide a quality experience for perspective students
* Promote the College’s student first ethos, ensuring that the student experience is uppermost in policy and decision making
* To actively promote and act, at all times, in accordance with College policies, including, but not limited to: Health and Safety, Equal Opportunities, Prevent and Safeguarding, the Staff Code of Conduct and the College’s Financial Regulations
* To actively promote and adhere to agreed College values
* To engage in implementing changes, promoting innovation
* To facilitate the achievement of the College’s quality objectives including those from external bodies
* To undertake other reasonable duties commensurate with the level of post
Qualifications Required:
5 GCSES Grades 4 to 9 (A* to C) or equivalent including Maths & English Language
37 hours per week
Monday to Thursday 9am-5pm or 8am-4pm and
Friday 9-4.30pm or 8-3.30pm with ½ an hour unpaid lunch.
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