A leading technology company in Coventry is seeking a Workflow & Real-Time Analyst to enhance the Customer Relationship Centre's operations. The role involves monitoring service performance, managing resources in real time, and generating reports to support continuous improvement. Candidates should have a strong grasp of data-driven insights and be proficient in Excel. Experience with Calabrio or similar workforce management platforms is a plus. This is a contract position focused on delivering optimal customer experiences in a dynamic environment.
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