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* The company's ambition is to be a recognized leader in customer experience and engagement.
* The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
* This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
* The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.
* The Content Adaptation Manager will be also in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.
MAJOR ACCOUNTABILITIES:
* Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
* Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner
* Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets
* Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions
* Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization
MINIMUM REQUIREMENTS:
* Needs to be Fluent in German
* Marketing and content savvy, combined with strong Project Management skills to be able to manage multiple workflows at the same time
* Experience with content adaptation work either in a creative agency or on the customer side
* Solid understanding of content quality aspects to be able to drive Agency deliverables on time and with the right quality
* Experience with working with DAM/MLR tools
DESIRABLE REQUIREMENTS:
* A firm understanding of the regulatory environment in marketing to HCPs
* Demonstrated strong skills in oral and written communication, project management
* Highly collaborative, ability to interact and partner with Agencies of choice
COMPETENCIES:
* Able to manage multiple and complex processes at the same time
* Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on time
* Able to manage complexity, tasks, and interdependencies within timelines
* Well organized & proactive to make sure things progress according to the plan
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