The role:
To be responsible for the sales and account management of
the tour operators, golf tour operators and corporate business for Another
Place, The Machrie, on Islay. Also, to support the marketing team with
promoting The Machrie to these businesses. Tour operators and corporates make
up a significant proportion of the guests at The Machrie.
To identify and manage a portfolio of tour operators, golf
tour operators and island corporates for The Machrie. To build relationships,
maximise sales and regularly communicate with them, including attending events.
Key responsibilities:
Sales
support and contract management
* Maintain a full list and build relationships
with tour operators, golf tour operators and corporate clients we work with,
have contracts with and a target list for new business.
* Track, respond to, and follow up on sales enquiries
promptly to ensure client engagement and drive revenue.
* Serve as a point of contact for clients to make
reservations, and address questions or changes related to their bookings or
agreements.
* Confirm pricing, deposits, payment terms for all
corporate, Tour operator (TO) and Golf tour operator (GTO) clients.
* Keep on top of payment schedules and outstanding
balances.
* Deliver updates, background, and figures of new
and existing bookings at weekly meetings.
* Ensure segmentation is used correctly and work
with Sales and marketing director to adapt as required
* Be responsible for driving revenue from tour
operators, golf tour operators and corporate guests.
* Collaborate with the sales and marketing
director and group revenue & reservations manager to prepare, review, and
finalise contract pricing, rates, and terms.
* Proactively follow up with lost and repeat
business.
* Work closely with the golf general manager to
identify new golf tour operators
Partnerships
and events
* Attend all relevant events, including at least
two a year in Scotland as well as events in Europe and USA. You will be
responsible for preparing arrangements for these events and getting collateral
and sales tools to take and present.
* Spend time at the hotel to host familiarisation
trips and to meet corporates and distillery contacts. Some familiarisation
trips will take place in Scotland and London as well as Islay.
* Visit Another Place, The Machrie when required
to meet corporates and work alongside the hotel team.
Coordination
& Tech
* Communicate with sales, events, guest services,
operations, and other relevant departments to ensure smooth execution of client
bookings.
* Assist with scheduling meetings, site visits, or
pre-event discussions between clients and team members.
* Become proficient in our Property Management
System (PMS) software.
* Update client data in the system, ensuring data
accuracy, visibility, and reliability for all teams.
* Work with the event coordinator based at The
Machrie, who will support with sales administration.
Marketing
* Collaborate with the marketing team to target
and attract new on-brand tour and golf tour operators
* Create and distribute on-brand promotional
material to tour and golf tour operators including email campaigns and
presentations.
Feedback
management
* Work with the group guest services manager to
gather client feedback post-event or post-stay for service improvement and
relationship-building.
* Identify upselling opportunities in partnership
with the guest services team, offering additional room bookings or inclusive
packages to enhance the client experience and boost revenue.
Departmental responsibilities:
* Develop effective relationships with team
members and third parties.
* Carrying out various departmental and
administrative tasks as required.
* Act in accordance with health & safety laws.
* Represent the brand at all times.
Key skills required:
* At least five years’ experience of account management,
sales and marketing
* Excellent partnership and relationship building
skills
* Excellent face to face, telephone and written
communication skills
* Good knowledge of contracts and formal
agreements
* An understanding of Sales Force or sales
software
* Attention to detail and organisation skills
* Experience of project management and project
administration
General
* Full time position
* Hybrid location. Ideally within 2 hours of
Glasgow airport for travel requirements
* Working hours - Monday to Friday, 9am to 5pm
with a degree of flexibility
* Some weekend working required
* £32,000pa OTE £35,200pa
* Must be able to travel to Islay for up to a week
at a time, Europe and US when required
* The head office is at The Hangar, Aerohub
Business Park, St Mawgan, Newquay, TR8 4RZ, and we have offices at Another
Place, The Lake, Watermillock, Cumbria CA11 0LP
What we can offer in return:
* A relaxed, professional place to work in a beautiful location – Islay ‘the queen’ of the Hebridean archipelago off the west coast of Scotland
* Excellent career prospects in an ever-expanding organisation
* Special rates for you and your friends & family to stay at Another Place Hotels and Watergate Bay Hotel
* Discounts for you and your friends & family to eat at our restaurants
* Team social events throughout the year
* Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances
From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located above the dunes of a seven-mile beach on the Scottish island of Islay, you'll never be short on inspiration. Working at Another Place isn't just a job - it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.