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Post: Area Supervisor
Site: N/A
Responsible to: Account Manager
Role Overview: Flexible Area Supervisor supporting Account Managers in delivering allocated PSS contracts.
Key Responsibilities:
1. Providing support services on client sites, including:
* Assisting with holiday and sickness cover to ensure smooth contract operations;
* Conducting site spot checks for equipment, uniforms, and consumables;
* Reporting delivery issues or service shortcomings to the Regional and Account Manager;
* Assisting with monthly site audits and providing feedback to clients and staff;
* Supporting staff with understanding the site Bible folder content;
* Advising on updates needed for the site Bible (RAMS, SSOW, COSHH sheets, etc);
* Monitoring Health and Safety, including toolbox talks, training, and inductions, and reporting incidents;
* Advising on portable appliance testing as required;
* Monitoring Smart task usage and supporting team booking procedures;
* Performing any other reasonable management requests.
Knowledge and Experience:
* Previous supervisory experience across multiple sites;
* Time management and computer literacy essential;
* Driving license essential;
* Experience with cleaning machines (buffers, scrubbers, I-mops) beneficial;
* Vocational and Technical Skills including IOSH certification minimum;
* Awareness of Health & Safety issues;
* Good IT skills, including Microsoft Office;
* Relevant NVQ in FM and experience in soft services, preferably cleaning and specialist cleaning.
Interpersonal Skills: Ability to deal tactfully and diplomatically with clients and visitors at all levels.
Responsibilities:
* Human Resource Management: Supervising and checking work quality of team members;
* Physical Resource Management: Care of tools and equipment, property of client or Pareto;
* Confidentiality: Maintaining confidentiality on all matters related to Pareto and the client;
* Communication: Effective oral and written communication with clients, staff, contractors, and visitors;
* Liaison: Representing Pareto professionally to clients and visitors, influencing operational efficiency;
* Mental Demands & Decision Making: Applying judgment and problem-solving skills;
* Concentration: Maintaining alertness, especially when working with machinery and adhering to safety protocols;
Work Hours: Flexibility required due to the nature of the business.
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