Role Profile – Distribution Centre Operative Purpose: Responsible for managing the administrative functions of the warehouse, ensuring the smooth and efficient flow of goods from receipt to dispatch while maintaining a high level of accuracy in data and process management. This role focuses on warehouse operations coordination, troubleshooting, and reporting discrepancies, with an emphasis on using warehouse management systems. Location: Poole Site, BH12 Salary: £29,640 (includes shift premium £4,940) Working Hours: 42.5 hours per week Monday to Friday We operate on a swing shift pattern from 6:00am to 3:00pm and then 3:00pm to 12:00am on a week on, week off basis. Reporting to: BH1 Operations & Distribution Manager Duties & Responsibilities: Ensure timely and accurate receipt of all items into the Distribution Centre, using the warehouse management system (WMS) to report and track any discrepancies Process and monitor all items correctly through the WMS, escalating issues to the Distribution Supervisor as needed Maintain stock integrity by overseeing manual or automated stock control methods Support and train shift team colleagues on current operational and administrative processes, ensuring efficient use of WMS and other software tools Oversee picking and replenishment of stock lines, ensuring data accuracy in the WMS Maintain high levels of productivity and ensure company KPIs are met in both operational and administrative tasks Ensure all warehouse-related paperwork is completed, checked, and passed to relevant departments on time Maintain a high standard of housekeeping in the warehouse and surrounding area Adhere to all statutory and company Health & Safety requirements, ensuring safe systems of work are always observed Complete stock checks and assist in other departments as required Contribute to the company’s Environmental Policy by maintaining accurate and efficient warehouse processes Secondary Responsibilities: Provide support across various departments as needed, particularly in administrative functions Complete stock checks as requested Maintain open lines of communication with all warehouse teams and departments Experience & Essential Qualities: Counterbalance Forklift licence is essential Experience in warehouse management, including using warehouse management systems (WMS) Strong administrative skills, with the ability to organise, track, and manage large volumes of data Experience in a fast-paced, next-day distribution/warehousing environment Ability to troubleshoot and resolve discrepancies using WMS and other warehouse software Strong communicator with the ability to liaise with multiple teams effectively Detail-oriented, with excellent organisational and time management skills Able to work under pressure to tight deadlines Team player with a proactive approach to problem-solving Benefits: Discounted petrol & staff discount on parts After Probation Period: Health Cash Plan with Health Shield, Critical Illness cover with Unum, Death in Service, Family Day, Community Volunteer Day Additional holiday after 3 years’ service and pension contribution increases after 5 years.