Montcalm Mayfair is a luxury hotel chain that showcases timeless style and peerless service across London. The collection includes historic breweries, Georgian townhouses, a former Royal Mail headquarters, a modern skyscraper, and dedicated mindfulness hotels within the Design Hotels portfolio.
Our flagship property, a Grade II-listed building on Park Lane, has been refreshed by architects Holland Harvey and interior designers Studio Mica and Studio Est. A new signature restaurant helmed by a world‑famous chef now welcomes guests, alongside a dapper lounge and bar. Spaces such as the spa and Grand Ballroom have also been re‑imagined as contemporary icons.
Montcalm Mayfair’s ethos is conscious, cultured, characterful, and considerate, offering a five‑star experience at the historic crescent on Park Lane, close to Hyde Park, the West End and Marylebone. The hotel provides a wellness space, welcoming public areas, and a restaurant with an internationally acclaimed chef.
Why Join Montcalm Collection
* Competitive salary that reflects your talent, contribution, and potential.
* Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
* Paid birthday leave, so you can celebrate your special day your way.
* We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
* Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
* Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
* Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
* Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
* Preferential gym membership rates, helping you maintain your health and vitality.
* Continuous learning and development opportunities, from hands‑on training to leadership masterclasses.
* Paid volunteering day, giving you the opportunity to support a charity close to your heart.
* Employee referral programme, rewarding you for bringing great talent into our teams.
* Complimentary meals on duty in our team restaurant.
* Exclusive room rate discounts across the Montcalm Collection.
* International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
* City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
* Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
* Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Summary
The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. They ensure accuracy in guest accounts, balance the hotel’s revenue, and prepare reports for management, while serving as the key overnight contact for guests. This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring smooth night operations and readiness for the following day.
Responsibilities
* Complete nightly financial audits, balancing guest accounts and revenue.
* Prepare and deliver daily reports for Finance and Front Office management.
* Process late check‑ins, early departures, and guest requests.
* Maintain accuracy in billing, postings, and cash handling.
* Serve as a professional and approachable point of contact overnight.
* Manage overnight enquiries, bookings and guest requests.
* Support Night Manager in ensuring operational standards are upheld.
* Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
* Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
* Accurately process payments and ensure the security of guest information.
* Monitor safety and security of the property during the shift.
* Conduct administrative tasks and system checks to support next‑day readiness.
* Record and communicate guest feedback and incidents in daily log.
* Respond to emergency situations calmly, ensuring guest and staff safety.
* Maintain the reception and lobby area to a professional standard.
* Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
* Assist the Night Manager in any tasks required to ensure smooth operations.
Skills And Qualifications
* Diploma or certificate in Hospitality, Accounting, or equivalent experience.
* Previous experience as Night Auditor or in Front Office operations.
* Strong numeracy and financial reconciliation skills.
* Proficiency in Opera PMS or similar hotel management systems.
* Fluent English required; additional languages are an advantage.
Working Conditions
* Overnight shifts, including weekends and bank holidays.
* Extended periods of standing at reception.
* Balance of guest‑facing service and administrative tasks.
* Requires focus during late/early hours.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
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