Job Description
UK Claims Operations Manager – Leading Insurance Group
Location: Leeds or Manchester (hybrid)
Salary: Up to ~£80,000 + bonus + benefits
Confidential Search
A market-leading insurance business is seeking a UK Claims Operations Manager to play a key role in shaping and elevating its claims function. Reporting to the senior leadership team, this is a pivotal role driving operational excellence, MI/reporting, delegated authority oversight and continuous improvement across the UK claims organisation.
You’ll lead a multi-disciplinary central claims operations team and be a critical partner across the business, ensuring outstanding customer experience, service delivery and operational performance.
Key Responsibilities
1. Lead and develop a centralised claims operations team
2. Oversee claims administration, workflow management and SLA adherence
3. Drive operational performance, governance, process improvement and resource planning
4. Lead MI & data reporting across claims (weekly/monthly dashboards, KPIs, DA performance)
5. Own delegated authority oversight, ensuring control, compliance and quality
6. Enhance customer experience through continuous improvement and audit programmes
7. Partner with senior lea...