Product Technical Manager - Ambient Contract type:
Fixed Term Contract (12 months)
Location:
Hatfield (Hybrid working - 3 days in the office)
Working hours per week:
40 hours
Level:
Manager
Application Closing Date:
Wednesday 20th May
About us Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re
Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket,
ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind
Zoom by Ocado, our same-day grocery delivery service.
About the team and the role The Product Technical Manager (12 months maternity cover) has category responsibility for product, safety, quality, and legality for the Ocado Own Brand range. This includes ongoing management of supplier due diligence and product performance. The role is responsible for maintaining supplier and product due diligence across the product category.
What you’ll do
Managing all Product Safety, Supplier management, Product quality, compliance and internal and external reporting against the product category
Manage the successful launch of the technical elements of Ocado Own Brand products
Ensure all Technical KPI targets are managed and reported against
Support product incidents and manage complaints
Maintain and update product specifications and QAS’s
Keep up to date on all relating regulatory and technical challenges needed to ensure the Own Brand range is safe, legal and compliant at all times
Implementing and retaining the company’s high technical standards across the category
Engaging with stakeholders to maintain Product Safety, Compliance and Quality in everything we do
Maintain all due diligence processes to ensure all Ocado Own Brand products are safe and legal
Managing the category Own Brand supply base:
Product Quality monitoring and improvement plans
Maintain quality against QAS benchmark standards
Supplier audit
Building strong partnerships and developing efficient ways of working with the category supply base
Ongoing supplier risk assessment
Engage on the Own Brand supply base for
Sustainability
Sourcing with integrity, including Human Rights
Who you are
Minimum 5 years of Technical Management experience
Food technology degree (or similar)
HACCP Level 3 qualified (desirable)
Level 3 Food Hygiene Certificate (desirable)
Lead Auditor qualified (desirable or equivalent experience)
Adept in product risk and crisis management
Ability to interpret data and act upon it
Adaptability and flexibility in an ever-changing environment
Focus on quality, accuracy and attention to detail
Highly organised and self‑motivated
Embedded knowledge of food law and product law
What’s in it for you By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our
AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing:
Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save:
Recognition with a reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter:
Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Everyone’s welcome We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
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